Senior Experience Analyst

Erie Insurance Group

Leads complex analysis efforts into business processes for Erie Insurance. Developing actionable insights for customer journeys and business optimization.

Posted 5/6/2026full-timeErie • Pennsylvania • 🇺🇸 United StatesSenior💰 $88,693 - $141,678 per yearWebsite

About the role

Key responsibilities & impact

Leads complex insight and analysis efforts into business processes, sponsor delegate and voice/vision/strategy for experience, customer journeys, and develops recommendations for optimizing business results.
Helps define clear measurable problem statements with process and data analysis designed to deliver high customer and business impact.
Perform duties in one or more of the following disciplines: Business Intelligence, Customer Centric Design, User Experience, Lean Six Sigma and moderate to high complexity Project Management.
Conducts research, generates comparisons, draws conclusions, makes recommendations and validates solutions to effect transformational change.
Assists in developing strategy to operationalize our company-wide objectives and implements processes and to achieve those goals.
Monitors project health and recommends schedule changes, cost adjustments and resource allocations to ensure optimal project performance.
Regularly develops and facilitates presentations and workshops for key stakeholders and business leaders.
Participates in the execution and implementation of solutions.
Ensures actions are aligned to enterprise strategies; provides insight to assist in business or technical direction.
Mentors and helps grow the skills of other Experience analyst on the team.
Serves as a discipline lead and participates in steering committees.

Requirements

What you’ll need

Bachelor's degree and four years of process improvement, business analysis, business management, strategic planning, strategy consulting or related field; or Associates degree and six years of process improvement, business analysis, business management, strategic planning, strategy consulting or related field; or High school equivalent and eight years of process improvement, business analysis, business management, strategic planning, strategy consulting or related field required.
Strong analytical, communication, and problem solving skills required.
A deep understanding of relevant content knowledge, and an ability to set-up and facilitate workshops and meetings with all levels of the organization required.
Working knowledge of database, spreadsheet, presentation software, and data retrieval methods required.
Experience utilizing reporting software and reporting tools preferred.
A general business process improvement designation or certification such as Lean Six Sigma or Business Process Management (BPM) preferred.

Benefits

Comp & perks

Premier health, prescription, dental, and vision benefits for you and your dependents.
Low contributions to medical and prescription premiums.
Pension.
401(k) with up to 4% contribution match.
Paid time off.
Career development.
Additional benefits that include company-paid basic life insurance, short-and long-term disability insurance, orthodontic coverage for children and adults, adoption assistance, fertility and infertility coverage, well-being programs, paid volunteer hours for service to your community, and dollar-for-dollar matching of your charitable gifts each year.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisprocess improvementstrategic planningLean Six Sigmaproject managementdata analysiscustomer centric designuser experiencereporting softwaredata retrieval methods

Soft Skills

analytical skillscommunication skillsproblem solvingfacilitationmentoringstakeholder engagementpresentation skillsstrategic insightrecommendation developmentcollaboration

Certifications

Lean Six SigmaBusiness Process Management (BPM)