Customer Advocate I
Erie Insurance Group
full-time
Posted on:
Location Type: Office
Location: Erie • Pennsylvania • United States
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Salary
💰 $44,936 - $71,781 per year
About the role
- Utilize various platforms to respond to inquiries from customers.
- Applies a working knowledge of ERIE and department policies and procedures to have business appropriate conversations, while directing the customer to the appropriate business decision.
- Resolves issues within scope of authority, escalates to appropriate area/person of authority as determined by company/department policy and procedure.
- In accordance with ERIE policy and procedures, and within scope of authority manages and services office account books of business.
- Applies proficient knowledge of ERIE systems and products by responding to callers concerns for all lines of business.
- Makes billing arrangements, corrects errors (accounting, underwriting and policy issues) with resolution and documents accordingly within scope of authority and guidelines provided.
- Attends appropriate training and informational meetings to learn and maintains a working knowledge of ERIE policies, procedures and processing systems, as well as industry knowledge and applicable licensure.
- Trains and mentors less experienced staff, and acts as subject matter expert (SME) for department and projects, as applicable.
Requirements
- Bachelor's degree required; or Associate degree and two years' experience in a call center, customer service, Insurance operations, or relevant experience required or High School Diploma or GED and four years' experience in a call center, customer service, Insurance operations, or relevant experience required.
- Knowledge of billing practices and procedures preferred.
- Demonstrated ability to type a minimum of 28 words per minute preferred.
- Proficiency with word processing and spreadsheet software and required.
- Must be able to work a schedule commensurate with department hours.
Benefits
- Premier health, prescription, dental, and vision benefits for you and your dependents.
- Low contributions to medical and prescription premiums.
- Pension.
- 401(k) with up to 4% contribution match.
- Paid time off.
- Career development.
- Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billing practicescustomer serviceinsurance operationstypingword processingspreadsheet softwareproblem resolutionaccount managementpolicy knowledgetraining
Soft Skills
communicationmentoringleadershiporganizational skillscustomer interactionissue resolutionattention to detailadaptabilityteam collaborationsubject matter expertise
Certifications
Bachelor's degreeAssociate degreeHigh School DiplomaGED