Sales Support Executive

Ergotron

Sales Support Executive supporting sales operations at Ergotron, Inc. Ensuring CRM data accuracy and managing special pricing requests with key customer responsibilities.

Posted 7/28/2026full-timeRemote • Minnesota • 🇺🇸 United StatesJunior💰 $22 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce.com for managing sales development opportunities and customer interactions, with strong organizational skills to handle multiple tasks efficiently. Proficient in collaborating cross-functionally to support sales operations and enhance customer experience.

Highest-signal resume keywords

Salesforce.com ProficiencyCustomer Experience ManagementOrder ManagementStrong Attention to DetailExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Development Opportunity ManagementData Accuracy MaintenanceLead QualificationPricing Request ManagementOrder Fulfillment Tracking

Soft Skills

Organizational SkillsProblem-SolvingCollaborationResponsivenessTime Management

Tools & Technologies

Salesforce.comCRM Platforms

Industry Keywords

Sales OperationsChannel SalesCustomer SuccessInbound Inquiry Follow-UpUpsell and Cross-Sell Opportunities

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Maintain and update Sales Development Opportunity (SDO) records in Salesforce.com, ensuring data accuracy and timely progression through the pipeline
Collaborate with field sales and management to reflect current opportunity status, forecast data, and activity notes
Process and coordinate product seed requests from internal teams and channel partners
Verify eligibility and obtain necessary approvals
Track fulfillment status and communicate outcomes to requestors in a timely manner
Review, submit, and manage special pricing requests on behalf of the sales team
Work cross-functionally with pricing, finance, and channel teams to ensure accuracy and proper documentation
Track open purchase orders from submission through delivery
Proactively identify and resolve fulfillment delays
Communicate order status updates to relevant stakeholders
Identify and qualify new business opportunities through outbound prospecting, inbound inquiry follow-up, and database research
Pass qualified leads to field sales representatives with appropriate context and notes
Maintain accurate lead and contact records in Salesforce.com
Serve as a responsive point of contact for inbound customer inquiries, providing timely resolution or routing to the appropriate team
Support existing account relationships by identifying upsell and cross-sell opportunities aligned with customer needs
Monitor contract timelines and proactively engage customers ahead of renewal windows
Escalate at-risk accounts to the appropriate sales or customer success owner
Partner with the marketing team to follow up on campaign-generated leads and ensure timely outreach
Coordinate with customer success, logistics, and finance teams to resolve order issues and support smooth customer experiences
Act as a sales overlay and day-to-day support resource for field and outside sales representatives

Requirements

What you’ll need

Associates of Arts (AA) or higher in Business Administration, Marketing or related field preferred
1–3 years of experience in Customer Experience, Sales operations, or a related role required
Proficiency with Salesforce.com or a comparable CRM platform
Strong attention to detail and organizational skills
Ability to manage multiple concurrent tasks in a fast-paced environment
Excellent written and verbal communication skills
Experience with order management or pricing processes is a plus
Familiarity with channel sales or distribution models preferred

Benefits

Comp & perks

competitive wages consisting of base pay, bonus and/or incentive pay based on position
medical, dental, vision, life, disability
tuition reimbursement
401k with match
Employee Assistance Program (EAP)
Paid Time Off (PTO) programs which includes vacation and sick and safe time and eleven paid holidays
ten weeks of paid maternity leave
four weeks of paid paternity leave
three days of paid grandparents leave
career milestones program that rewards employees at five years, ten years, fifteen years and beyond