Field Service Specialist II

Ergotron

Field Service Specialist providing on-site technical support, installation, and maintenance for Ergotron equipment across customer sites. Requires strong troubleshooting skills and customer service orientation.

Posted 7/7/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $25 - $30 per hourWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Perform on-site installations, maintenance, and repairs of Ergotron equipment.
Diagnose and troubleshoot equipment malfunctions, providing effective solutions to restore functionality.
Fulfill paid for service, including regular inspections and preventive maintenance on equipment to ensure peak performance.
Document service visits, including repairs performed and parts used, in the company’s service management system.
Maintain timely and accurate expense reporting and submissions.
Respond to customer inquiries and issues promptly and professionally.
If applicable, maintain a well-stocked van inventory of necessary parts and tools for service calls.
Effectively manage time tracking as outlined in policy stated in employee resource guide.
Travel to customer locations as assigned, travel up to 100% is required.
If applicable, assist in managing the relationship with customer for assigned account(s).
Responsible for timely and accurate updating of all required systems and programs necessary for sales operations including Salesforce and others as appropriate to ensure customer data is well maintained and documented.
Additional duties as requested.
Supports “Lean Business Enterprise” initiatives for continuous process improvement and waste elimination.

Requirements

What you’ll need

Associates of Arts (AA) or Bachelors in BS/BA Degree in Business Administration, Computer Science, or related field preferred.
2-5 years experience in field service or technical support roles.
Strong mechanical and electrical troubleshooting skills.
Experience with electronic testing equipment (multimeters, etc.)
Excellent communication and interpersonal skills.
In healthcare environment, required to adhere to all site level vaccine and screening requirements.
Ability to work independently and manage time effectively.
Proficient in Microsoft Office (including Excel, PowerPoint and Outlook), ERP and Salesforce.
Must be able to perform the physical requirements of the job as described to you for the position.
Valid driver’s license with safe driving record.

Benefits

Comp & perks

medical
dental
vision
life
disability
tuition reimbursement
401k with match
Employee Assistance Program (EAP)
five weeks of Paid Time Off (PTO)
eleven paid holidays
ten weeks of paid maternity leave
four weeks of paid paternity leave
three days of paid grandparents leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Field Service ExperienceTechnical Support ExperiencePreventive MaintenanceService DocumentationTime Management

Soft Skills

Excellent CommunicationInterpersonal SkillsCustomer Service

Certifications

Valid Driver's License