Customer Enablement Representative

Ergotron

Customer Enablement Representative at Ergotron, providing customer support and processing orders through a global contact management system. Required skills include experience with CRM tools and customer service roles.

Posted 6/30/2026full-timeRemote • Minnesota • 🇺🇸 United StatesJunior💰 $20 - $23 per hourWebsite

Tech Stack

Tools & technologies

AssemblyOracle

About the role

Key responsibilities & impact

Primary support for global contact management system
Assist customers with assembly instructions and provide shipping information
Resolve billing questions and troubleshoot problems
Act as liaison between customers and internal departments
Process and confirm product orders
Navigate Oracle and Salesforce systems for order status

Requirements

What you’ll need

Associates of Arts (AA) or higher in Business Administration, Marketing or related field preferred
One to two years of customer service experience required
Ability to multi-task required
Familiar with Microsoft Office (including Excel, PowerPoint and Outlook), Oracle, and Salesforce

Benefits

Comp & perks

medical, dental, vision benefits
life insurance
disability
tuition reimbursement
401k with match
Employee Assistance Program (EAP)
Paid Time Off (PTO)
paid maternity leave
paid paternity leave
paid grandparents leave

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Order ProcessingCustomer SupportTroubleshootingAssembly InstructionsBilling Resolution

Soft Skills

CommunicationLiaison SkillsProblem Solving

Certifications

Associates of Arts (AA) in Business AdministrationAssociates of Arts (AA) in Marketing