Operations Specialist

Ergotopia

Operations Specialist at Ergotopia optimizing operational processes and serving as the main contact for B2B customers. Responsible for ensuring timely delivery and effective communication with partners.

Posted 7/21/2026full-timeDarmstadt • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational management and process optimization skills, with a focus on customer communication and logistics within ERP systems. Proficient in managing complex processes and building sustainable relationships with stakeholders while ensuring quality and efficiency.

Highest-signal resume keywords

Operational ManagementProcess OptimizationCustomer CommunicationERP Systems ExperienceGerman and English Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process OptimizationOperational ManagementERP SystemsExcelGoogle Sheets

Soft Skills

Organizational SkillsSolution-Oriented MindsetCalm Under PressureEmpathetic InteractionTime Management

Tools & Technologies

Xentral

Industry Keywords

B2B Customer SupportLogisticsStakeholder ManagementProcess ImprovementStart-Up Experience

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

End-to-End ownership: You keep our core operational processes running smoothly—from clarifying orders and coordinating internally to successful implementation at the customer site. Your focus is on quality, reliability and scalable processes.
Primary customer contact: As the first point of contact, you support our B2B customers with all questions related to delivery, installation and complaints, ensuring clear, solution-oriented communication.
Process optimization: You analyze existing workflows, identify optimization opportunities and develop pragmatic solutions that make our daily operations more efficient, structured and scalable.
Operational management: You coordinate internal and external partners, monitor timings, responsibilities and open issues, and ensure operational processes mesh cleanly.
Interface management and communication: You work closely with product development, procurement, logistics, finance and external partners such as installation teams. You build sustainable relationships, establish clear procedures and ensure long-term quality, availability and cost stability.

Requirements

What you’ll need

You have relevant professional experience in operations, customer support or logistics and an appropriate degree.
Experience in customer communication and an understanding of logistics within ERP systems are important to us.
A start-up background is a clear plus—especially if you are comfortable working in structures that are still being built and remain calm and pragmatic when things don’t go according to plan.
You describe yourself as strong at calmly managing and further developing complex processes.
You stand out through organizational skills, conscientiousness and a solution-oriented mindset.
Your master skill: confident and empathetic interaction with a wide range of stakeholders—from customers and suppliers to installation teams.
You demonstrate forward-thinking actions, good planning ability and a structured way of working.
Your time management allows you to keep an overview and effectively prioritize tasks even when handling several topics in parallel.
You combine a hands-on mentality with analytical strength: you actively roll up your sleeves, drive topics forward independently and use data to derive operational decisions and continuously improve processes.
You have solid experience with ERP systems (e.g. Xentral) and are proficient in Excel or Google Sheets.
You speak and write German at a negotiation/business-fluent level and English fluently.
You are generally willing to travel and hold a driving license—for occasional appointments with production partners or spontaneous on-site support when day-to-day business requires it.

Benefits

Comp & perks

A job with purpose: Your contribution to our vision of making the (working) world “happy, healthy & productive”.
Growth: The chance to take your career to the next level at a recently founded, high-growth office furniture e-commerce start-up.
Impact: The opportunity to help shape an innovative product in the fast-growing market for meeting and phone booths—with significant creative freedom and direct influence on processes and customer experiences.
Personal development: A monthly personal development budget of €25.00, including optional Bookbeat and Blinkist subscriptions, to support your growth.
Appreciation: A team that truly functions as a team. Company events & afterwork get-togethers—fun guaranteed! Validated by Officevibe and Kununu.
Wellbeing: Office equipped with ergonomic furniture, air conditioning, office dog policy, plus snacks & drinks.
Additional benefits: Edenred card with a monthly €50.00 tax-free fringe benefit or the option for an EGYM Wellpass.
Discounts: Employee discount on the Ergotopia portfolio—also available for friends & family—and exclusive discounts through Corporate Benefits access.
Individual flexibility: Flexible working hours, hybrid culture (office & home office), 30 days of vacation to explore the world.