Account Manager

Ergotopia

Account Manager at E-Commerce startup Ergotopia enhancing workspace health and productivity. Engaging customers through the entire sales cycle and ensuring ongoing client relationships.

Posted 4/24/2026full-timeKöln • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Sales cycle: You accompany your customers throughout the entire sales process – from initial contact and product pitch to proposal preparation, closing, and long-term account management.
Inbound sales: You handle incoming customer inquiries in a structured way and convert them into successful projects through well-founded consultation.
Outbound leads: You independently generate new leads, develop targeted outbound strategies, and continuously expand your client base.
Pipeline building: You develop a stable order pipeline and increase your closing rate through consistent follow-up and targeted insights.
Customer retention: You build sustainable relationships and position yourself as a reliable point of contact throughout the entire customer lifecycle.
Process optimization: You identify areas for improvement and contribute your own ideas to further develop our sales processes.

Requirements

What you’ll need

You bring initial experience in B2B sales, preferably in a consultative environment or with products that require explanation.
Your field of study or professional background is secondary — what matters is your motivation and passion for sales.
Ideally, you have experience working with CRM systems, adapt quickly to new tools, and acquire product knowledge in a structured and timely manner.
You excel in customer-facing situations through clear communication, active listening, and a confident presence — also on the phone.
You work in a self-organized manner, remain focused when handling multiple inquiries, and keep an overview of your sales pipeline.
You have excellent German language skills (written and spoken) and good English skills.

Benefits

Comp & perks

A job with purpose: Your contribution to our vision of making the (working) world “happy, healthy & productive”.
Growth: The opportunity to take your career to the next level at one of Germany’s fastest-growing office-furniture e‑commerce startups.
Sales with perspective: You grow with every customer relationship, receive early ownership, and develop into a true sales expert in a learning-oriented environment.
Personal development: A strong feedback culture and a monthly personal development budget of €50.00, including optional Bookbeat and Blinkist subscriptions to support your growth.
Appreciation: A team that truly is a team. Company events, afterwork get-togethers, and a team event budget at department level — fun guaranteed!
Wellbeing: Office equipped with ergonomic furniture, air conditioning, an office-dog policy, as well as snacks & drinks.
Additional benefits: Edenred card with a monthly €50.00 tax-free non-cash benefit or the option of an EGYM Wellpass.
Discounts: Employee discounts on our portfolio — also for friends & family — plus exclusive discounts via Corporate Benefits.
Individual flexibility: Flexible working hours, hybrid culture (office/home office), 30 days of vacation, and a workation option to explore the world.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B salesconsultative salessales processlead generationpipeline buildingcustomer retentionprocess optimizationproduct knowledge

Soft Skills

clear communicationactive listeningself-organizationfocuscustomer relationship managementconfident presence