ERGOMED

Associate Case Processing Manager – Line Management

ERGOMED

full-time

Posted on:

Location Type: Remote

Location: Serbia

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About the role

  • Leads the team responsible for ICSR management for a selected project or group of projects as Team Leader
  • Ensures adequate distribution of tasks for assigned projects and teams and oversees the workflow process
  • Assures and exerts of activities leading to effective cooperation with clients in the area of ICSR Management
  • Providing support to other activities undertaken by the project team on behalf of the client and the company
  • Line Manages assigned ICSR staff
  • Creates and maintains project specific KPIs for contracted ICSR activities (this includes optimizing procedures, trainings and any other actions to increase ICSR team efficiency)
  • Proposes process changes to ICSR Operational Lead
  • Manages ICSR deviations with ICSR Operational Lead support
  • Reviews trackers and timesheet data and ensures accuracy
  • Is involved in ICSR processing and 2nd QC of cases
  • Operates as the assigned team SME and supports other SMEs

Requirements

  • Life science graduate, pharmacy, nursing, other healthcare related qualification or experience in pharmacovigilance
  • Extensive experience in pharmacovigilance within which demonstrated work experience in line manager role.
  • Excellent communication (written and verbal) skills
  • Organization skills, including attention to details and multitasking
  • Delegation skills
  • Planning and time management
  • Technical skills
  • Team working
Benefits
  • Training and career development opportunities internally
  • Strong emphasis on personal and professional growth
  • Friendly, supportive working environment
  • Opportunity to work with colleagues based all over the world, with English as the company language
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ICSR managementpharmacovigilanceKPI creationprocess optimization2nd QCdata accuracytask distributionworkflow managementteam managementtechnical skills
Soft Skills
communication skillsorganization skillsattention to detailmultitaskingdelegation skillsplanningtime managementteamwork
Certifications
life science degreepharmacy qualificationnursing qualificationhealthcare related qualification