Product Implementation Specialist
equivant
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Analyze customers’ business requirements and objectives to develop business processes that will meet their needs
- Configure software applications to best meet the customer’s business needs
- Develop and deliver project deliverables such as process outlines, gap analysis and functional design documents throughout the project
- Continuously study our product offerings, and provide subject matter expertise in the setup and execution of the Courtview CMS and related software
- Deliver onsite and remote training sessions
- Facilitate software testing sessions
- Provide implementation and post-implementation support as needed
- Consult with customers and determine new ways for them to improve their operations through new service or product offerings
- Provide feedback to our product management and marketing teams for improved customer communications and product enhancements
- Assist in developing new training curricula for new products and enhanced functionality as needed
- Travel to customer sites across the country to help improve their operations through the use of our products and services
Requirements
- 2+ years of court experience
- Experience using and/or supporting court case management system software
- Strong knowledge of MS Office products including Word, Excel, PowerPoint, Visio
- High School Diploma or GED
- Ability to travel up to 50%
Benefits
- Autonomous work environment
- Annual bonus
- Multiple growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business process developmentgap analysisfunctional design documentationsoftware configurationsoftware testingtraining curriculum developmentcourt case management system softwareMS Officeprocess outlinesimplementation support
Soft skills
customer consultationcommunicationtraining deliveryproblem-solvingfeedback provisionfacilitationadaptabilitycollaborationorganizational skillssubject matter expertise
Certifications
High School DiplomaGED