equivant

Customer Success Manager

• Own strategic customer relationships
• You will serve as the named CSM for a portfolio of key (Case Management Software) accounts, building deep relationships with administrators, end users, and executive stakeholders.
• You will run regular touchpoints, quarterly business reviews, and success planning sessions to keep customers aligned, engaged, and growing.
• Drive expansion and growth of our solutions
• You will proactively identify opportunities for customers to expand their use of our products — whether through additional features, modules, or seats — and work closely with Sales to move those opportunities forward.
• Manage customer health in a CRM
• You will maintain accurate, up-to-date account data, act on automated health alerts and trigger plays, and use the platform to stay ahead of risk and opportunity across your book of business and beyond.
• Serve as the voice of the customer internally
• You will bring customer feedback, feature requests, and sentiment into product and leadership conversations. You will help shape how we build, prioritize, and communicate with customers.