Mortgage Operations Manager
Equity Resources, Inc
full-time
Posted on:
Location Type: Hybrid
Location: Columbus • Ohio • United States
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About the role
- Provide strategic and operational leadership across mortgage operations, including Processing, Underwriting, Disclosure, Closing/Funding, and Training & Process Improvement
- Partner with executive leadership to align operational strategy with company growth goals, regulatory expectations, and market conditions
- Lead, coach, and develop department leaders, fostering a culture of accountability, collaboration, professional growth, and continuous improvement
- Oversee workforce planning and talent strategy, including staffing, onboarding, cross-training, performance management, and succession planning
- Own and continuously improve end-to-end operational workflows from disclosure through funding, driving efficiency, quality, compliance, and an exceptional borrower experience
- Lead change management initiatives related to process improvements, regulatory changes, and system or technology enhancements
- Ensure operational compliance with federal, state, and investor guidelines, partnering with Compliance and Quality Control to mitigate risk and implement corrective actions
- Analyze operational performance metrics and KPIs to drive data-informed decisions related to productivity, capacity planning, and process optimization
- Champion the adoption of technology, automation, and AI-enabled tools, promoting innovation while ensuring solutions meet compliance, security, and audit standards
- Serve as a key liaison across operations, sales, compliance, quality control, IT, and executive leadership to resolve complex issues and support enterprise-level initiatives
- Perform other duties as assigned.
Requirements
- Bachelor's degree in Business, Management, Finances, Administration, or equivalent mortgage industry experience
- 5+ years of recent mortgage operations experience, with demonstrated leadership over multiple departments
- Comprehensive knowledge of residential mortgage processing, underwriting, disclosure, closing and funding procedures
- Strong familiarity with conventional and government loan programs (FHA, VA, USDA), as well as regulatory and investor compliance requirements
- Experience with an electronic Loan Origination System (LOS) is required, Encompass experience is preferred
- Ability to analyze operational data and translate insights into actionable improvements
- Strong understanding of workflow optimization, and automation, leveraging/implementing AI-driven technologies, while demonstrating an AI adoption mindset
- Strategic, execution-focused leader with confidence in decision-making and ability to lead teams through change
- Exceptional communication skills across all levels of the organization
- Demonstrates a high level of integrity, confidentiality, and accountability
- Ability to operate independently while collaborating effectively with executive leadership
- Fueled by passion and a competitive drive to excel.
Benefits
- Generous PTO
- 10 paid holidays
- Day off for your birthday
- Full benefits package (including pet insurance!) first of the month after your first 30 days
- 401(k) option with a generous company match
- Earn extra cash through our referral programs, $500 for each borrower you refer, and up to $5,000 for referring an experienced Loan Officer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mortgage operationsprocessingunderwritingdisclosureclosingfundingworkflow optimizationdata analysisAI-driven technologiesperformance management
Soft Skills
leadershipcoachingcollaborationaccountabilitycommunicationstrategic thinkingdecision-makingindependenceintegritypassion
Certifications
Bachelor's degree in BusinessBachelor's degree in ManagementBachelor's degree in FinancesBachelor's degree in Administrationmortgage industry experience