Mortgage Operations Manager

Equity Resources, Inc

Operations Manager at Equity Resources, leading multiple mortgage production and support departments. Driving continuous improvement and compliance in a high-volume environment while leveraging AI-enablement.

Posted 4/14/2026full-timeColumbus • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide strategic and operational leadership across mortgage operations, including Processing, Underwriting, Disclosure, Closing/Funding, and Training & Process Improvement
Partner with executive leadership to align operational strategy with company growth goals, regulatory expectations, and market conditions
Lead, coach, and develop department leaders, fostering a culture of accountability, collaboration, professional growth, and continuous improvement
Oversee workforce planning and talent strategy, including staffing, onboarding, cross-training, performance management, and succession planning
Own and continuously improve end-to-end operational workflows from disclosure through funding, driving efficiency, quality, compliance, and an exceptional borrower experience
Lead change management initiatives related to process improvements, regulatory changes, and system or technology enhancements
Ensure operational compliance with federal, state, and investor guidelines, partnering with Compliance and Quality Control to mitigate risk and implement corrective actions
Analyze operational performance metrics and KPIs to drive data-informed decisions related to productivity, capacity planning, and process optimization
Champion the adoption of technology, automation, and AI-enabled tools, promoting innovation while ensuring solutions meet compliance, security, and audit standards
Serve as a key liaison across operations, sales, compliance, quality control, IT, and executive leadership to resolve complex issues and support enterprise-level initiatives
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor's degree in Business, Management, Finances, Administration, or equivalent mortgage industry experience
5+ years of recent mortgage operations experience, with demonstrated leadership over multiple departments
Comprehensive knowledge of residential mortgage processing, underwriting, disclosure, closing and funding procedures
Strong familiarity with conventional and government loan programs (FHA, VA, USDA), as well as regulatory and investor compliance requirements
Experience with an electronic Loan Origination System (LOS) is required, Encompass experience is preferred
Ability to analyze operational data and translate insights into actionable improvements
Strong understanding of workflow optimization, and automation, leveraging/implementing AI-driven technologies, while demonstrating an AI adoption mindset
Strategic, execution-focused leader with confidence in decision-making and ability to lead teams through change
Exceptional communication skills across all levels of the organization
Demonstrates a high level of integrity, confidentiality, and accountability
Ability to operate independently while collaborating effectively with executive leadership
Fueled by passion and a competitive drive to excel.

Benefits

Comp & perks

Generous PTO
10 paid holidays
Day off for your birthday
Full benefits package (including pet insurance!) first of the month after your first 30 days
401(k) option with a generous company match
Earn extra cash through our referral programs, $500 for each borrower you refer, and up to $5,000 for referring an experienced Loan Officer

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

mortgage operationsprocessingunderwritingdisclosureclosingfundingworkflow optimizationdata analysisAI-driven technologiesperformance management

Soft Skills

leadershipcoachingcollaborationaccountabilitycommunicationstrategic thinkingdecision-makingindependenceintegritypassion

Certifications

Bachelor's degree in BusinessBachelor's degree in ManagementBachelor's degree in FinancesBachelor's degree in Administrationmortgage industry experience