Life Insurance Suspense Analyst

Equitable

Life Insurance Suspense Analyst responsible for managing and reconciling suspense accounts at Equitable. Ensuring compliance with regulatory and internal control requirements while identifying and resolving payment discrepancies.

Posted 5/30/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $48,000 - $68,000 per yearWebsite

About the role

Key responsibilities & impact

Research, analyze, and resolve unapplied, misapplied, or unidentified premium payments in suspense accounts.
Apply payments accurately to new and inforce policy accounts according to established procedures and regulatory guidelines.
Investigate discrepancies between records, and policy administration systems.
Document findings and resolutions clearly and thoroughly.
Monitor aging suspense items and prioritize resolution of high-risk or time-sensitive transactions.
Assist with month-end reconciliation and reporting.
Identify root causes of recurring suspense issues and recommend process improvements.
Ensure adherence to SOX controls, audit requirements, and insurance compliance standards.
Provide cross-functional and backup support for related life insurance processes, including Paid Change and Term Conversion during periods of high work volume or the absence of key analysts or as requested.

Requirements

What you’ll need

High school diploma or equivalent professional work experience
2+ years of experience in life insurance operations, suspense, cash application, or financial reconciliation.
Exceptional analytical and problem-solving skills.
High attention to detail and accuracy.
Proficient with Microsoft Excel, Frontier and other Microsoft Office applications.
Ability to manage multiple priorities and meet deadlines.
Effective written and verbal communication skills.
Ability to quickly learn product features, systems, and transaction processes.
Extremely self motivated and eager to learn.
High level of Customer Satisfaction focus and willingness to interact via phone and email with both internal & external customers.

Benefits

Comp & perks

medical
dental
vision
a 401(k) plan
paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial reconciliationcash applicationdata analysisproblem-solvingattention to detailprocess improvementmonth-end reconciliationaudit complianceSOX controlspolicy administration

Soft Skills

analytical skillscommunication skillstime managementself-motivationcustomer satisfaction focusadaptabilityteam collaborationprioritizationwritten communicationverbal communication