Production Support Specialist

Equisoft

Production Support Specialist responsible for client application support and incident resolution in a digital solutions provider. Collaborates with various teams for optimal application performance and stability.

Posted 4/23/2026full-timeBogota • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudJavaLinuxMS SQL ServerOracleSQL

About the role

Key responsibilities & impact

The Production Support Specialist (Level 2) reports to the Manager, Production Support and works closely with a team of 20 specialists between Production Support Level 1, 2 & 3, Release Coordinators and Service Delivery Managers.
The incumbent is responsible for all client facing application production support and incident resolution.
Will also be responsible for ensuring optimal performance and stability of our insurance applications across multiple product lines.
The incumbent performs a wide variety of technical troubleshooting and engineering work, including software deployment, software configuration and system monitoring.
Work with customer (insurance & financial companies) requests and tickets (usually as an escalation point) multitasking multiple daily operations.
This includes high severity tickets that require a quick/professional response and an analytical approach to problem solving.
Maintain application integrations between product suites and customer integrations.
Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution.
Manage proactive ready-for-business checks, identify and fix gaps, and respond promptly to failures.
Perform root cause investigations and the implementation of corrective measures.
Partner with DevOps, IT and product teams to drive stability, operational excellence, and a culture of efficiency.
Improve application stability with the design, development and implementation of application monitors and alerts and automations.
Assist with the development of both internal and external (Client facing) technical / user documentation.
Work with our Release Coordinator to perform our production releases for various products/services on behalf of our clients.
Maintain consistent communication with business stakeholders through the incident and problem resolution processes.
Follow procedures, and continually improve internal processes for maintenance of solutions that are in production.
Work on-call every other weekend (twice a month)

Requirements

What you’ll need

Technical Bachelor’s degree in computer engineering or information Technology or College Diploma combined to 3 years of relevant experience.
At least 5 years of experience in Java software design, application development, systems integration and SQL programming is required.
Experience in a Production Support helpdesk or similar Client facing role
Object-Oriented Programming (Java or equivalent)
Strong experience with Linux Operating system
SQL scripting & Databases experience (Microsoft SQL Server, Oracle Database)
Experience and skills in Cloud Architecture environments such as Microsoft Azure, AWS, Oracle Cloud
Excellent knowledge of English & Spanish (spoken and written)

Benefits

Comp & perks

Medical
Dental
Telemedicine Program
Educational Support (LinkedIn Learning, LOMA Courses and Equisoft University)

ATS Keywords

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Hard Skills & Tools

JavaSQLObject-Oriented ProgrammingLinuxCloud ArchitectureMicrosoft AzureAWSOracle CloudMicrosoft SQL ServerOracle Database

Soft Skills

analytical problem solvingmultitaskingcommunicationprofessionalismteam collaborationincident resolutioncustomer serviceproactive approachdocumentation skillsstakeholder management

Certifications

Bachelor's degree in Computer EngineeringBachelor's degree in Information TechnologyCollege Diploma in relevant field