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About the role
Key responsibilities & impact- Provide technical support and training to the organization’s internal and external clients for low- and medium-complexity tasks, ensuring the correct installation and operation of the systems developed by the company.
- Perform thorough study, analysis, classification, maintenance, and guidance of solutions addressed through support tickets.
Requirements
What you’ll need- Handling and logging support tickets
- Technical support (remote and on-site)
- Training and upskilling
- Documentation, metrics, and processes
- Client relationship management
Benefits
Comp & perks- 👶 Childcare allowance, a benefit designed to support your family journey with more peace of mind;
- 🍱 iFood Card - valid for food and meals, making your meals easier;
- 🎁 Birthday bonus so you can celebrate your special day;
- 🛍️ Colmeia Shop, an exclusive platform with special product discounts;
- 🎓 Educational partnerships with institutions to support your personal development;
- ⏳ Perrengue Day — your annual day off to enjoy the day however you prefer;
- 💻 Fleury — facilitating online medical consultations;
- ✈️ OnHappy, a benefits and discounts platform for your travels;
- 🚀 Career opportunities — we want you to grow with us;
- 🦷 Dental plans with Dental Uni to ensure a healthy smile and ongoing care;
- 🏷️ Private pension plan for a secure future;
- 🩺 Health plan with Unimed to ensure well-being;
- 👨👩👧👦 Life insurance for you and your family;
- 🏋️♂️ Wellhub, to support your health with access to gyms.
ATS Keywords
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