Technical User Support Consultant III – Accounting

Equiplano

Technical Consultant providing user support and training for public administration systems. Responsible for technical assistance and solution implementation in various environments.

Posted 6/5/2026full-timeCuritiba • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide technical support and training to internal and external clients of the organization for low- and medium-complexity activities to ensure correct installation and operation of the systems developed by the company.
Perform thorough study, analysis, classification, maintenance and guidance of solutions addressed via support tickets.

Requirements

What you’ll need

Ticket handling and logging
Technical support (remote and on-site)
Training and upskilling
Documentation, metrics and processes
Stakeholder and client relationship management

Benefits

Comp & perks

👶 Childcare allowance, a benefit designed to support your family journey with greater peace of mind;
🍱 iFood card — valid for food and meals, making your daily meals easier;
🎁 Birthday bonus to celebrate your special day;
🛍️ Colmeia Shop, an exclusive platform with special discounts on products;
🎓 Partnerships with educational institutions to support your personal development;
⏳ "Dia do Perrengue" (annual flex day) — your yearly day off to spend as you prefer;
💻 Online medical consultations via Fleury;
✈️ OnHappy, a benefits and discounts platform for travel;
🚀 Career opportunities — we want you to grow with us;
🦷 Dental plans with Dental Uni for continuous dental care;
🏷️ Private pension plan for a secure future;
🩺 Health plan with Unimed to ensure well-being;
👨‍👩‍👧‍👦 Life insurance for you and your family;
🏋️‍♂️ Wellhub — access to gyms to support your health and wellness.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportticket handlingdocumentationmetricsprocesses

Soft Skills

trainingupskillingstakeholder managementclient relationship management