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Technical User Support Consultant III – Accounting
EquiplanoTechnical Consultant providing user support and training for public administration systems. Responsible for technical assistance and solution implementation in various environments.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
technical supportticket handlingdocumentationmetricsprocesses
Soft Skills
trainingupskillingstakeholder managementclient relationship management
Industry Keywords
support ticketsremote supporton-site support
About the role
Key responsibilities & impact- Provide technical support and training to internal and external clients of the organization for low- and medium-complexity activities to ensure correct installation and operation of the systems developed by the company.
- Perform thorough study, analysis, classification, maintenance and guidance of solutions addressed via support tickets.
Requirements
What you’ll need- Ticket handling and logging
- Technical support (remote and on-site)
- Training and upskilling
- Documentation, metrics and processes
- Stakeholder and client relationship management
Benefits
Comp & perks- 👶 Childcare allowance, a benefit designed to support your family journey with greater peace of mind;
- 🍱 iFood card — valid for food and meals, making your daily meals easier;
- 🎁 Birthday bonus to celebrate your special day;
- 🛍️ Colmeia Shop, an exclusive platform with special discounts on products;
- 🎓 Partnerships with educational institutions to support your personal development;
- ⏳ "Dia do Perrengue" (annual flex day) — your yearly day off to spend as you prefer;
- 💻 Online medical consultations via Fleury;
- ✈️ OnHappy, a benefits and discounts platform for travel;
- 🚀 Career opportunities — we want you to grow with us;
- 🦷 Dental plans with Dental Uni for continuous dental care;
- 🏷️ Private pension plan for a secure future;
- 🩺 Health plan with Unimed to ensure well-being;
- 👨👩👧👦 Life insurance for you and your family;
- 🏋️♂️ Wellhub — access to gyms to support your health and wellness.