User Support Technical Consultant III – Procurement

Equiplano

Technical support consultant providing assistance to clients in Brazil for software installations and operations. Engagement includes training, technical support, and processing client requests.

Posted 6/5/2026full-timeCuritiba • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide technical support and training to the organization's internal and external clients for low- and medium-complexity tasks, ensuring correct installation and operation of the systems developed by the company.
Perform thorough study, analysis, classification, maintenance and guidance of solutions provided through support tickets.

Requirements

What you’ll need

Handling and logging support tickets
Technical support (remote and on-site)
Training and capacity building
Documentation, metrics and processes
Client relationship management

Benefits

Comp & perks

👶 Childcare allowance, a benefit designed to support your family journey with greater peace of mind;
🍱 iFood card - valid for food and meals, making your daily meals easier;
🎁 Birthday bonus to celebrate your special day;
🛍️ Colmeia Shop, an exclusive platform with special product discounts;
🎓 Partnerships with educational institutions to support your personal development;
⏳ "Dia do Perrengue" (annual flex day) — an annual day off to use as you prefer;
💻 Fleury, which facilitates online medical consultations;
✈️ OnHappy, a benefits and discounts platform for your travel;
🚀 Career opportunities, because we want you to grow with us;
🦷 Dental plans with Dental Uni to ensure a healthy smile and continuous care;
🏷️ Private pension plan for a secure and peaceful future;
🩺 Health plan with Unimed to ensure well-being;
👨‍👩‍👧‍👦 Life insurance for your security and that of your family;
🏋️‍♂️ Wellhub, to help you take care of your health with access to gyms.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportsupport ticketsdocumentationmetricsprocesses

Soft Skills

client relationship managementtrainingcapacity building