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IT Support Analyst I
Equipe Corretora de SegurosAnalista de Suporte de TI para corretora de seguros, atendendo usuários internos e mantendo equipamentos, acessos e infraestrutura. Suporte a helpdesk, redes, segurança da informação, LGPD e videoconferências em modelo híbrido.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in providing technical support for IT resources, including helpdesk operations, user account management, and infrastructure maintenance. Familiar with information security policies and compliance with LGPD, ensuring secure access and use of IT systems.
Highest-signal resume keywords
Technical SupportHelpdesk ToolsMicrosoft OfficeInformation SecurityLGPD Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportUser Account ManagementInfrastructure MaintenanceBasic NetworkingBackup ManagementAntivirus ManagementFirewall KnowledgeSoftware InstallationTicketing SystemsMicrosoft 365
Tools & Technologies
Helpdesk ToolsTicketing SystemsAudio/Video Equipment
Industry Keywords
Information SecurityLGPDIT ResourcesTechnical Guidance
About the role
Key responsibilities & impact- Provide technical (helpdesk) support to internal users for computers, printers, email, network, telephony, and system access
- Configure, maintain, and manage inventory of equipment and software licenses
- Support infrastructure activities, including backups, antivirus, updates, and follow-up on tickets with IT vendors and partners
- Create, modify, block, and deactivate user accounts and credentials
- Prepare and configure workstations, install software, and set up new equipment
- Support meetings and videoconferences by configuring audio/video equipment and providing support for the platforms in use
- Perform basic connectivity and network infrastructure checks, assisting in identifying and reporting incidents
- Support enforcement of information security policies and LGPD (Brazilian General Data Protection Law) related to access and use of IT resources
- Organize and manage equipment, peripherals, cables, and other IT resources
- Document procedures, solutions, and technical guidance for the IT knowledge base
Requirements
What you’ll need- Currently pursuing (from the 3rd semester) or completed a degree in Computer Science, Information Systems, Systems Analysis and Development, Computer Networks, or related fields
- Basic knowledge of infrastructure, including backups, antivirus, and firewalls
- Knowledge of helpdesk tools or ticketing systems
- Proficient in Microsoft Office
- Previous experience in technical support/helpdesk is a plus
- Experience with Microsoft 365 is a plus
- Knowledge of information security and LGPD (Brazilian General Data Protection Law) is a plus
Benefits
Comp & perks- Flexible meal/food allowance - Flash
- Transportation allowance (Vale Transporte)
- Health plan – Porto Saúde
- Dental plan – CarePlus
- Online psychological support – Conexa Saúde
- TotalPass – access to partner gyms and studios
- Life insurance
- Hybrid work model
- Birthday day off
- Opportunities for growth
- Continuous learning
- Skills development
- Opportunity to work alongside people who support your development