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Senior Manager, Customer Success
EquinixSenior Manager, Customer Success at Equinix leading customer engagement and retention strategies for enterprise clients. Focusing on commercial capabilities and team development in hybrid working environment.
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Own Renewal Outcomes and Value Realization
- Ensure customer success plans are outcome-focused and aligned to customer value realization strategies
- Drive adoption of new products, services, and commercial capabilities
- Establish clear expectations for customer cadence, success planning, renewal readiness, and escalation
- Partner with Sales Managers to align on renewal timing and expansion opportunities
- Balance proactive intervention with capacity efficiency to maximize team impact
- Coach and develop Customer Success Managers
Requirements
What you’ll need- Bachelor’s degree in a business-related discipline or equivalent practical experience
- Experience leading Customer Success or Go-To-Market teams in a scaled, segmented environment
- Proven track record in building and executing commercial capability and renewal strategies
- Strong understanding of adoption, retention, renewal readiness, and expansion disciplines
- Experience leading teams through operating model and behavioral change
Benefits
Comp & perks- Employee Assistance Program
- Pension scheme (PPK)
- Private Medical Insurance for employees and eligible dependents
- Life and Accident Insurance
- Annual Leaves
- Flex Wallet (flexible spending account)
- Multi-sport Card
- Lunch Pass Card
- Discount Portal
- Statutory allowances and reimbursements (remote working, corrective glasses reimbursement)
- Paid and unpaid leaves according to local market practices
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer success strategiesrenewal strategiescommercial capability executionadoption disciplinesretention disciplinesrenewal readinessexpansion disciplinesoperating model changebehavioral change
Soft Skills
leadershipcoachingteam developmentcommunicationcollaborationstrategic planningproactive interventioncapacity efficiency
Certifications
Bachelor’s degree in business-related discipline