Equinix

Director, User Experience Design

Equinix

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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Salary

💰 $177,000 - $265,000 per year

Job Level

Lead

About the role

  • Define UX Strategy: Lead the experience vision for the platform and ensure design informs product strategy and roadmap decisions.
  • Lead and Develop the Design Team: Manage and mentor a team of UX designers. Conduct design reviews, support career development, and maintain a high bar for design quality.
  • Own user adoption outcomes: Define and drive strategies that increase customer onboarding, engagement, and sustained usage of platform experiences, ensuring UX directly contributes to measurable adoption goals.
  • Create a Unified Product Experience: Define experience standards that ensure consistency across products and services.
  • Build and Govern a Design System: Lead the development and adoption of a shared design system used across multiple product teams.
  • Establish UX Research Practices: Build a research capability that generates insight into customer behavior, needs, and pain points. Ensure research informs product decisions.
  • Improve End-to-End Customer Journeys: Map and improve customer journeys that span multiple products and systems to ensure a seamless platform experience.
  • Partner Across Product and Engineering: Collaborate closely with product managers and engineers to shape product direction and deliver high-quality experiences.
  • Advocate for the Customer: Champion user-centered design principles and ensure customer needs are represented in product decisions. Establish a shared design system adopted across product teams. Integrate UX research and design insight into product planning. Improve the consistency and usability of experiences across products. Build a strong design culture focused on customer outcomes. Develop and grow a high-performing design team.

Requirements

  • 10+ years of experience in UX, product design, or related disciplines
  • 5+ years leading product design teams
  • Experience defining UX strategy for complex digital products or platforms
  • Demonstrated ability to influence product and engineering leadership
  • Experience building or scaling design systems across multiple product teams
  • Strong experience applying UX research to product strategy and design decisions
  • Preferred Experience: Experience leading UX for platform or ecosystem products.
  • Experience designing experiences that span multiple products or services.
  • Experience building UX research or design operations capabilities.
  • Experience working in enterprise software or technically complex products.
Benefits
  • Employee Assistance Program: An Employee Assistance program is available to all employees.
  • US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
  • Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
  • Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
  • Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.
  • Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA).
  • Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX strategyproduct designdesign systemsUX researchcustomer journey mappinguser-centered designdesign operationsdigital product designplatform experience designenterprise software design
Soft Skills
leadershipmentoringcollaborationinfluenceadvocacycommunicationteam developmentcustomer focusdesign qualitystrategic thinking