Lead end-to-end user research initiatives across functional domains to guide product strategy and design decisions
Design and execute high-quality surveys grounded in strong methodological principles (sampling, scaling, bias mitigation, experimental design)
Develop validated measurement frameworks (e.g., satisfaction, task success, usability, sentiment)
Conduct advanced quantitative analysis (segmentation, regression, significance testing, correlation analysis)
Synthesize research data into compelling, actionable insights, through storytelling
Establish and evolve experience benchmarking frameworks to generate behavioral insights to measure key UX metrics (adoption, attrition, engagement trends, etc.)
Connect product analytics data with research findings to triangulate insights
Identify leading indicators of experience quality and business outcomes
Translate research insights into clear, actionable recommendations that directly inform product strategy, design decisions, and business priorities
Quantify UX impact and connect it to business metrics (e.g., adoption, retention, support reduction)
Collaborate with cross-functional stakeholders to define requirements and set expectations for UX research (scope, effort, timelines)
Understand and incorporate complex technical and business requirements into research

Requirements

10+ years of mixed methods research experience
At minimum bachelor's degree in a related field (e.g., Human Computer Interaction, Psychology, Statistics, Economics)
Strong statistical analysis skills (experience with tools such as R, SPSS, Python)
Hands-on experience with product analytics platforms, particularly Amplitude
Excellent analytical, communication, and presentation skills
Demonstrated experience working on complex, highly technical B2B products
Strong problem-solving and critical-thinking abilities
Ability to manage multiple studies simultaneously across multiple stakeholder groups
Proven track record of leading successful research initiatives that drive business growth and customer satisfaction
Experience working in a global team is preferred

Benefits

Employee Assistance Program
Health insurance (health, life, disability and voluntary plans)
Retirement (retirement plan contributions)
Paid Time Off (PTO) and Paid Holidays
Vacation and Personal time
Various paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

mixed methods researchstatistical analysisquantitative analysisexperimental designmeasurement frameworkssegmentationregressioncorrelation analysisuser experience (UX) metricsdata synthesis

Soft Skills

analytical skillscommunication skillspresentation skillsproblem-solvingcritical thinkingcollaborationstorytellingtime managementleadershipstakeholder management