Ensure all projects support EOC/OIRT’s strategic roadmap and global organizational objectives
Drive alignment between project outcomes and key performance indicators (KPIs) for operational excellence at the enterprise level
Lead post-project reviews to capture lessons learned and drive continuous improvement, integrating Lean Six Sigma principles
Develop and manage project plans using agile and Lean Six Sigma methodologies, ensuring alignment with timelines and deliverables
Implement and manage transformation initiatives to enhance incident outcomes, customer experience, and workforce efficiency across the enterprise
Develop and execute organizational change management plans to support adoption of new processes and technologies at scale
Serve as the primary liaison between EOC/OIRT, IT, and other cross-functional teams, operating at an enterprise-wide level
Facilitate stakeholder workshops (e.g., Kaizen events) and feedback sessions to ensure buy-in and address concerns, leveraging Lean Six Sigma tools
Communicate effectively with stakeholders, keeping them informed of project progress and addressing any concerns
Assess team capacity and allocate resources to ensure timely delivery of critical, enterprise-wide initiatives
Identify skill gaps and coordinate with leadership to address training or hiring needs, including Lean Six Sigma capabilities
Monitor team wellbeing and proactively address workload imbalances
Establish and maintain a comprehensive risk register for all EOC/OIRT projects
Lead regular risk review meetings and escalate critical issues to senior leadership as needed
Champion the adoption of automation tools and platforms (e.g., ServiceNow, ITIL frameworks) to standardize processes and drive enterprise-wide efficiency
Collaborate with IT and data teams to implement dashboards and analytics for real-time project tracking and performance measurement
Evaluate and recommend new technologies to enhance operational efficiency across the organization
Ensure all projects comply with internal policies, industry standards, and regulatory requirements
Implement quality assurance processes and conduct regular audits of project deliverables
Foster a culture of continuous improvement through regular process reviews, feedback loops, and Lean Six Sigma initiatives
Mentor and develop project team members, fostering a high-performance, collaborative, and innovative culture
Lead by example in promoting accountability and enterprise-wide engagement
Recognize and celebrate team achievements to boost morale and engagement.

Requirements

Bachelor’s degree (4-year college degree) required
Minimum of 5 years of experience in project management, with a proven track record of managing and driving agile and Lean Six Sigma projects and teams
Strong project management skills, including the ability to prioritize tasks and work cross-functionally with multiple teams and stakeholders at an enterprise level, while ensuring accountability
Experience with ITIL, data center operations, and familiarity with Equinix processes and policies is highly desirable
Excellent communication and technical presentation skills
Detail-oriented with the ability to multitask in a fast-moving environment with shifting priorities and changing requirements.
PMP, PRINCE2, Lean Six Sigma (Green Belt or higher), or equivalent project management certification
ITIL Foundation or higher certification
Experience managing projects related to customer support, incident management, automation, and process improvement
Knowledge of business continuity practices and experience with ServiceNow or similar ITSM platforms
Demonstrated success managing projects in a 24x7, mission-critical environment.

Benefits

Employee Assistance Program
Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

project managementagile methodologiesLean Six Sigmachange managementrisk managementprocess improvementautomationdata analysisquality assuranceincident management

Soft skills

communicationleadershipcollaborationproblem-solvingdetail-orientedmultitaskingstakeholder engagementmentoringaccountabilitycontinuous improvement

Certifications

Bachelor's degreePMPPRINCE2Lean Six Sigma Green BeltITIL Foundation