Learning and Development

• Serve as the single point of contact (SPOC) and strategic partner for all external instructional design vendors and agencies.
• Manage end-to-end vendor lifecycle, including selection, onboarding, performance review, and off-boarding.
• Design contracts, Statements of Work (SOWs), and Service Level Agreements (SLAs) to secure the best value and ensure timely high-quality content delivery.
• Act as the primary bridge between internal Enablement Program Managers (who define learning needs) and external ID agencies (who execute the development).
• Design, implement, and continuously optimize a scalable, structured intake process for all instructional design and content development requests.
• Establish clear governance models, prioritization criteria, and project scoping frameworks to ensure efficient workload management for external partners.
• Implement robust project management tools and metrics to provide real-time operational visibility into project status, vendor throughput, and budget consumption.
• Track key performance indicators (KPIs) and operational metrics for all vendor projects and provide regular reports to leadership.
• Establish and enforce rigorous quality assurance (QA) standards, content templates, and brand guidelines to ensure all vendor-produced materials are consistent, engaging, and instructionally sound.
• Collaborate with external agencies to pilot and embed the latest Generative AI and content creation technologies into their development workflows to enhance speed and creativity while maintaining accuracy and quality.
• Manage the dedicated Operational Expenditure (Opex) budget for external instructional design services.

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