Bilingual Call Center Representative

Equiniti

Bilingual Call Center Representative managing shareholder inquiries and Proxy Campaign calls remotely. Requires call center experience and proficiency in Microsoft Office applications.

Posted 6/4/2026full-timeRemote • Alabama, Colorado, Connecticut, Illinois, New York • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

Tech Stack

Tools & technologies

React

About the role

Key responsibilities & impact

Handle incoming and outgoing Proxy Solicitation and Information Agent calls.
Handle a large volume of calls from an automated dialer.
Manual research of contact information for shareholders.
Solicit shareholder votes and accurately record voting instructions.
Respond to shareholder inquiries using fact sheets and materials provided.
Maintain an updated call center database by entering information.
Produce results and maintain required performance metrics.

Requirements

What you’ll need

1-3 years of high-volume call center experience.
Intermediate level proficiency with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.).
Excellent phone etiquette.
Experience working in a high volume/fast paced call center (virtual call center preferred).
Resourceful and able to work independently.
Ability to quickly react to questions and refer to support guides.
Ability to effectively follow scripts and department procedures.

Benefits

Comp & perks

Preventative medical plan is available through UHC Medical Insurance for all Temporary employees.
2-day paid training and peer coaching period attendance required.
Overtime (paid) is required before or after their shift during peak volumes.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

call center experiencemanual researchrecording voting instructionsperformance metricsMicrosoft Office Applicationsdata entry

Soft Skills

phone etiquetteresourcefulnessindependencequick reaction to questionsfollowing scriptsadhering to procedures