Customer Service Representative, Bilingual

Equiniti

Bilingual Customer Service Representative for Proxy Call Center. Handling shareholder inquiries and managing high-volume calls in a remote setting during full-time hours.

Posted 5/27/2026full-timeRemote • New York • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

call center experiencemanual researchrecording voting instructionsperformance metricsMicrosoft Office Applicationsdata entry

Soft Skills

bilingualexcellent phone etiquetteresourcefulindependent workquick reaction to questionsfollowing scriptsadhering to procedures

Tools & Technologies

automated dialercall center database

Industry Keywords

high-volume callsshareholder inquiriesvirtual call center

Tech Stack

Tools & technologies

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About the role

Key responsibilities & impact

Handle incoming and outgoing Proxy Solicitation and Information Agent calls
Handle a large volume of calls from an automated dialer
Manual research of contact information for shareholders
Solicit shareholder votes and accurately record voting instructions
Respond to shareholder inquiries using fact sheets and materials provided
Maintain an updated call center database by entering information
Produce results and maintain required performance metrics

Requirements

What you’ll need

Must be bilingual in Mandarin/English
1-3 years of high-volume call center experience
Intermediate level proficiency with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.)
Excellent phone etiquette
Experience working in a high volume/fast paced call center (virtual call center preferred)
Resourceful and able to work independently
Ability to quickly react to questions and refer to support guides
Ability to effectively follow scripts and department procedures

Benefits

Comp & perks

Preventative medical plan is available through UHC Medical Insurance for all Temporary employees