Equiniti

Vice President, Operational Outcomes

Equiniti

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

Visit company website
✨ AI Apply
Apply

Job Level

Lead

About the role

  • Design and implement global service excellence strategies
  • Lead cross-functional transformation projects, optimizing workflows and service delivery
  • Promote a culture of continuous improvement and operational agility
  • Analyze service performance metrics to identify inefficiencies and drive data-informed decision-making
  • Coach teams on best practices in service quality, process standardization, and change management
  • Champion digital tools and automation to enhance service efficiency
  • Ensure compliance with SLAs, regulatory requirements, and internal quality standards
  • Foster knowledge sharing and operational consistency across regions
  • Oversee a portfolio of transformation projects, ensuring measurable impact on customer satisfaction and operational performance
  • Serve as the voice of the customer, advocating for client needs at the executive level

Requirements

  • Bachelor’s degree or equivalent in HR, Organizational Development, Business, or related field.
  • Experience in operational excellence, process improvement, or transformation leadership, preferably in financial services, fintech, or complex B2B organizations.
  • Service excellence and operational transformation
  • Data-driven decision-making and analytics
  • Change management and process standardization
  • Leadership of cross-functional teams
  • Strategic consulting and stakeholder management
  • Continuous improvement mindset
Benefits
  • Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
  • All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
  • Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households.
  • Life assurance cover at 4x salary with the ability to purchase enhance cover.
  • Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
  • Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
  • Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
  • Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
  • Learning & Development – Investment in LinkedIn Learning for all colleagues.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
service excellence strategiesoperational excellenceprocess improvementdata-driven decision-makinganalyticschange managementprocess standardizationtransformation leadership
Soft skills
leadershipcoachingstrategic consultingstakeholder managementcontinuous improvement mindsetcross-functional team leadershipadvocacy for client needs
Certifications
Bachelor’s degree in HRBachelor’s degree in Organizational DevelopmentBachelor’s degree in Business