Vice President, Operational Outcomes
Equiniti
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $158,000 - $187,000 per year
Job Level
Lead
About the role
- Design and implement global service excellence strategies.
- Lead cross-functional transformation projects, optimizing workflows and service delivery.
- Promote a culture of continuous improvement and operational agility.
- Analyze service performance metrics to identify inefficiencies and drive data-informed decision-making.
- Coach teams on best practices in service quality, process standardization, and change management.
- Champion digital tools and automation to enhance service efficiency.
- Ensure compliance with SLAs, regulatory requirements, and internal quality standards.
- Foster knowledge sharing and operational consistency across regions.
- Oversee a portfolio of transformation projects, ensuring measurable impact on customer satisfaction and operational performance.
- Serve as the voice of the customer, advocating for client needs at the executive level.
Requirements
- Bachelor’s degree in HR, Organizational Development, Business, or related field.
- Minimum 5 years in operational excellence, process improvement, or transformation leadership, preferably in financial services, fintech, or complex B2B organizations.
- Essential: Service excellence and operational transformation.
- Data-driven decision-making and analytics.
- Change management and process standardization.
- Essential: Leadership of cross-functional teams.
- Strategic consulting and stakeholder management.
- Continuous improvement mindset.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service excellenceoperational transformationdata-driven decision-makinganalyticschange managementprocess standardizationcross-functional leadershipstrategic consultingcontinuous improvement
Soft skills
coachingcommunicationadvocacyknowledge sharingoperational consistency