Operations Associate, Corrections

Equifax

Operations Associate processing and investigating correction requests related to credit information at Equifax. Ensuring data accuracy and compliance with regulatory requirements in a customer service role.

Posted 6/11/2026full-timeBrisbane • 🇦🇺 AustraliaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Handling Correction Requests: Efficiently processing and managing a high volume of correction requests submitted by individuals and businesses
Investigating Discrepancies: Thoroughly investigating each correction request to ascertain the validity of the reported discrepancies
Responding to Inquiries: Providing clear, concise, and professional responses to all correction requests
Ensuring Data Accuracy: Playing a critical role in maintaining the accuracy and reliability of all data held by Equifax
Compliance and Regulation: Adhering strictly to all relevant data protection laws and company policies

Requirements

What you’ll need

Minimum 6 months experience in consumer customer service/conflict management environment
Strong communication skills, both written and oral
Time management skills, working well to deadlines with minimal supervision
Excellent listening and problem-solving skills
High attention to detail
Ability to work well under pressure
A team player who has a positive attitude towards change and being flexible
Ability to draft professionally written customer emails and letters

Benefits

Comp & perks

Professional development opportunities
Flexible working hours

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillstime managementlistening skillsproblem-solving skillsattention to detailability to work under pressureteam playerpositive attitudeflexibility