Instructional Designer

Equifax

Instructional Designer creating engaging training materials at Equifax for contact center agents. Evaluating training effectiveness and improving learning solutions based on assessments and feedback.

Posted 6/10/2026full-timeAtlanta • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Design and develop engaging learning experiences: Create blended learning solutions, including instructor-led training, self-paced eLearning modules, microlearning, simulations, and assessments.
Specialize in scenario-based learning: Craft realistic and immersive scenarios that allow learners to apply their knowledge and skills in a safe and engaging environment.
Collaborate with stakeholders: Partner with subject matter experts (SMEs), business leaders, and the training delivery team to identify learning needs, gather content, and ensure alignment with business objectives.
Translate business needs into learning solutions: Analyze business requirements and performance gaps to design targeted training solutions that address specific needs.
Facilitate Train-the-Trainer sessions: Prepare facilitators to deliver training effectively by providing them with the necessary resources, knowledge, and support.
Evaluate training effectiveness: Utilize data and feedback to continuously improve the quality and impact of training programs.
Perform audience and needs analysis: Conduct thorough analyses to determine training requirements, including clear learning objectives, goals, and measurable metrics.
Manage learning projects: Oversee learning projects from the initial analysis phase through implementation, including maintaining comprehensive documentation throughout the entire curriculum design lifecycle.

Requirements

What you’ll need

Bachelor's degree or higher in an area of instructional design or adult learning theory or related field
Minimum of three years of relevant, full-time experience designing and developing complex blended learning solutions that follow adult learning principles including Gange’s Nine Events
Ability to independently design, develop, and evaluate training courses and curricula using the ADDIE model
Experience designing and developing eLearning storyboards
Knowledge of assessment and evaluation strategies
Experience with needs analysis, project management, and training program evaluation
Outstanding oral, written, and presentation skills with a demonstrated ability to communicate effectively across all functional areas
Strong attention to detail, multitasking, analytical, and problem solving skills
Ability to respond to routine as well as complex, unplanned issues while adhering to deadlines for multiple initiatives
Ability to independently research issues, gather evidence, and determine training needs
Willingness to work Tuesday, Wednesday, Thursday in Equifax’s Atlanta-based office

Benefits

Comp & perks

Health insurance
401k matching
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

instructional designadult learning theoryblended learning solutionsGagne’s Nine EventsADDIE modeleLearning storyboardsassessment strategiesevaluation strategiesneeds analysisproject management

Soft Skills

oral communicationwritten communicationpresentation skillsattention to detailmultitaskinganalytical skillsproblem solvingindependent researchcollaborationstakeholder engagement

Certifications

Bachelor's degree