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About the role
Key responsibilities & impact- Lead and manage the Specialized Services team, ensuring alignment with Equifax’s imperatives, sales strategy, financial goals, the company vision and long-term strategy.
- Develop comprehensive growth strategies for acquiring new business and expanding existing direct and indirect accounts.
- Manage budget, exercise strong knowledge of items impacting expenses and revenue and ROIs of various activities - all focused to deliver against growth goals for Specialized Services.
- Establish and maintain strong customer relationships, specifically at the senior leadership level, to support the five specialized sales teams, explore new cross-sell opportunities and ensure retention of business.
- Identify, recruit, develop, and retain a high performance team of managers and sales professionals.
- Leverage data, trends and insights to be able to improve the customer experience and maximize revenue opportunities.
- Optimize the Customer Success lifecycle within an assigned set of accounts, ensuring high product adoption, usage, satisfaction and overall account health, including retention and renewals.
- Foster and maintain trust with customers and partners.
- Orchestrate cross functional resources to deliver value and satisfaction across the full customer lifecycle.
- Represent Employer Services externally as required, for example at industry events, conferences and in thought leadership.
- Articulate outcomes to EWS leadership with a clear understanding of the levers (internal and external) impacting the success of Specialized Services.
- Partner with internal teams across the organization to share voice of customer feedback and opportunities for improvement, revenue growth, future product roadmap suggestions and overall account retention information.
Requirements
What you’ll need- Minimum of 12-15 years experience working in client facing, strategic sales roles
- Minimum of 7+ years leading multi-layered sales teams
- Comprehensive experience leading sales teams, overseeing multiple solutions in a B2B and B2B2C environments
- Experience designing and implementing sales structures and sales processes
- Proven strategic planning skills including the translation of strategic ideas into executable actions and experience managing and influencing cross-functionally in sales, operations, marketing, product management and technology
- Experience working in a heavily matrixed environment, partnering with various CEO partners to accomplish revenue objectives
- Must possess entrepreneurial, positive, and proactive attitude in all facets of work
- Bachelor's Degree or equivalent experience in professional B2B sales roles
Benefits
Comp & perks- comprehensive compensation and healthcare packages
- 401k matching
- paid time off
- organizational growth potential through our online learning platform with guided career tracks
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
strategic planningsales structuressales processesrevenue managementcustomer success optimizationdata analysisaccount retentioncross-sell strategiesbudget managementB2B sales
Soft Skills
leadershipcustomer relationship managementteam developmentcommunicationtrust buildingentrepreneurial mindsetproactive attitudecollaborationinfluencingproblem-solving
Certifications
Bachelor's Degree