Unemployment Tax Associate

Equifax

Tax Specialist managing client unemployment accounts and collaborating with clients and state agencies at Equifax. Ensuring accuracy of tax rate assignments and resolving client inquiries.

Posted 6/2/2026full-timeSt. Louis • Montana, Ohio • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Administer client unemployment accounts ensuring accurate tax rate assignment by the states
Act as a point of contact for both clients and state agencies
Accurately produce and verify system generated client letters, rate projections, tax rate notices, and annual reports
Investigate and resolve state debit/credit notices and miscellaneous documents
Update the client database and serve as a liaison between clients, state agencies, and field operations
Comprehend and complete Change of Status (COS) forms and lay-off/claims impact studies
Complete unemployment and withholding registration and transfer paperwork for 1-2 assigned states

Requirements

What you’ll need

An Associate’s degree or equivalent experience in a customer-facing role within a professional office environment (e.g. corporate customer service, help desk, etc.)
Bachelor’s degree or equivalent experience in tax planning and with verification of tax rates preferred
Understanding of a Quarterly Contribution Report (QCR) and how it is used
Excellent written and verbal communication skills
Proficiency with Windows and Microsoft Office PC applications, including Word, Excel, and Outlook
Strong aptitude for mathematics
Ability to comprehend technical information
Exceptional customer service skills
Experience in maintaining data and spreadsheets

Benefits

Comp & perks

comprehensive compensation and healthcare packages
401k matching
paid time off
organizational growth potential through our online learning platform with guided career tracks

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

tax rate assignmentChange of Status (COS) formsQuarterly Contribution Report (QCR)data maintenancemathematics proficiency

Soft Skills

written communicationverbal communicationcustomer serviceproblem-solvinginterpersonal skills

Certifications

Associate’s degreeBachelor’s degree