Inside Sales Customer Success Manager – Credit Unions

Equifax

Customer Success Manager optimizing client relationships in the Credit Union vertical for Equifax. Focused on enhancing customer experience and ensuring service adoption and retention.

Posted 5/20/2026full-timeAtlanta • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Develop strong relationships with our clients by maintaining a high level of engagement, aligning business objectives, and providing raving fan service
Maintain a deep understanding of our solutions, client base, and best practices
Act as a trusted adviser and advocate for the client, ensuring success and maximum value as they adopt a new platform/service
Educate clients on business value of solutions and application of best practices
Provide business insights through client value presentations, Quarterly Business Reviews, and other methods

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
Minimum of 2 years experience in a B2B customer success, account management or other sales-related, client-facing role
Ability to troubleshoot and solve business and/or basic technical problems
Demonstrated ability to maintain a calm confidence under pressure
Exceptional written and verbal communication skills to foster positive business relationships

Benefits

Comp & perks

comprehensive compensation and healthcare packages
401k matching
paid time off
organizational growth potential through our online learning platform with guided career tracks

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship buildingclient engagementtroubleshootingproblem solvingcalm under pressurewritten communicationverbal communicationbusiness insightsadvocacypresentation skills

Certifications

Bachelor’s degree