Customer Success Manager – Enterprise Alliances
Equifax
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $89,020 - $130,000 per year
About the role
- Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience
- Act as the connecting thread for internal teams with the customer across the customer journey
- Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization
- Serve as a trusted adviser and advocate for clients
- Create customer success plan with each client
- Monitor and maintain customer health
- Educate clients on business value of solutions
- Aid customers in usage and value realization of solutions
- Partner with Account Executives in preparing and conducting quarterly business reviews
- Drive customer advocacy within Equifax
- Utilize voice of the customer to inform product roadmaps
- Coordinate internal COE teams to benefit of customers
- Provide clients transparency on status of issues/requests
- Assist with resolution of customer support issues
Requirements
- Bachelor's degree or equivalent experience
- 5+ years in a B2B customer success, account management, management consulting or other Enterprise client-facing sales role
- Demonstrated ability to proactively create structure in ambiguous situations and design effective processes and creatively solve problems
Benefits
- comprehensive compensation and healthcare packages
- 401k matching
- paid time off
- organizational growth potential through our online learning platform with guided career tracks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer advocacyproblem solvingcommunicationrelationship managementprocess designproactive approachorganizational skillsclient educationcross-functional collaborationtransparency
Certifications
Bachelor's degree