Customer Success Manager – Enterprise Alliances

Equifax

Customer Success Manager optimizing customer experience lifecycle for Equifax solutions. Driving adoption, advocacy, and retention through effective customer engagement strategies.

Posted 4/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $89,020 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience
Act as the connecting thread for internal teams with the customer across the customer journey
Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization
Serve as a trusted adviser and advocate for clients
Create customer success plan with each client
Monitor and maintain customer health
Educate clients on business value of solutions
Aid customers in usage and value realization of solutions
Partner with Account Executives in preparing and conducting quarterly business reviews
Drive customer advocacy within Equifax
Utilize voice of the customer to inform product roadmaps
Coordinate internal COE teams to benefit of customers
Provide clients transparency on status of issues/requests
Assist with resolution of customer support issues

Requirements

What you’ll need

Bachelor's degree or equivalent experience
5+ years in a B2B customer success, account management, management consulting or other Enterprise client-facing sales role
Demonstrated ability to proactively create structure in ambiguous situations and design effective processes and creatively solve problems

Benefits

Comp & perks

comprehensive compensation and healthcare packages
401k matching
paid time off
organizational growth potential through our online learning platform with guided career tracks

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer advocacyproblem solvingcommunicationrelationship managementprocess designproactive approachorganizational skillsclient educationcross-functional collaborationtransparency

Certifications

Bachelor's degree