Equifax

Commercial Sales Support Consultant

Equifax

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Scale customer engagement of sales team
  • Maximize sales resources’ selling time by taking on back-office tasks
  • Connect with and coordinate internal resources to streamline contract-to-boarding processes
  • Support issue resolution around billing and general customer service
  • Assist with inquiries regarding billing, pricing, contracts, reporting and research
  • Perform sales administrative tasks (revenue tracking, etc.)
  • Review and monitor sales leads
  • Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship
  • Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue
  • Maintain tools to support the sales teams
  • Generate client reporting and client dashboards
  • Support efforts to address past due invoices and customer service issues, execute work orders, and ensuring appropriate filing of contracts with legal
  • Coordinate with Customer Success Managers to support customer training and onboarding
  • Assist sales with entering accurate forecasts in CRM tool, generate reports for forecast and weekly-monthly reports
  • Analyze sales performance records, interpret results
  • Review quarterly compensation for accurate payout

Requirements

  • 2-5 years of B2B sales support, customer service, or related customer-facing experience
  • Bachelor's degree in Business Administration, Marketing, Communications or other related field
  • Experience using Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot, Zoho) for data entry, account management, lead tracking, and reporting
  • Proficiency with the Google Suite
  • Strong verbal and written communication
  • The ability to juggle multiple tasks simultaneously, prioritize deadlines, and manage a high-volume workload
Benefits
  • comprehensive compensation and healthcare packages
  • 401k matching
  • paid time off
  • organizational growth potential through our online learning platform with guided career tracks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B sales supportcustomer servicedata entrylead trackingreportingsales performance analysisrevenue trackingcontract managementforecasting
Soft Skills
strong verbal communicationstrong written communicationmultitaskingprioritizationtime management
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in MarketingBachelor's degree in Communications