Customer Success Manager – Mid-Tier Financial Institutions
Equifax
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $133,770 - $144,500 per year
About the role
- optimize the customer experience and coordinate post-sales implementation
- collaborate with customers to ensure they are realizing expected value from Equifax solutions
- drive adoption and retention through customer success activities
- communicate the value of our data and solutions
- examine customer data utilization and identify gaps
- provide knowledge transfer through training on Equifax products and services
- identify growth opportunities and assist in upsell during renewal process
- assess customer health by monitoring solution usage
- troubleshoot technical issues for clients
- develop and deliver performance reports
Requirements
- Bachelor's degree from an accredited university or equivalent work experience
- 7+ years of experience in a B2B customer success, account management, or other client-facing role with large, Enterprise clients, preferable financial institutions
- Experience working cross-functionally with complex, multi-divisional, multi-geographical customers
- Experience keeping clients engaged and increasing product usage, while building customer loyalty
- Exceptional communication skills to foster positive business relationships
- Willingness to travel ~20%
Benefits
- comprehensive compensation and healthcare packages
- 401k matching
- paid time off
- organizational growth potential through our online learning platform with guided career tracks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer successcommunication skillscollaborationtroubleshootingknowledge transferrelationship buildingengagementupsellingmonitoring solution usageperformance reporting
Certifications
Bachelor's degree