Content Management, Intermediate
Equifax
full-time
Posted on:
Location Type: Office
Location: Heredia • 🇨🇷 Costa Rica
Visit company websiteJob Level
JuniorMid-Level
About the role
- Collaborate with business leaders to develop workflow processes to create, update and maintain knowledge articles.
- Shape content development and maintenance strategies and leverage proven best practices.
- Review, edit and publish articles created by Content Authors and provide quality assurance and principal review.
- Analyze data for trends in usage and business needs and provide reporting to improve department processes.
- Oversight of processes and procedures related to content lifecycle such as knowledge article creation, periodic review, content audit, expiration, versioning and communication.
- Edit complex procedures for accuracy, suggest revisions and provide feedback.
Requirements
- 2+ years of experience in Instructional Design, content strategy, authoring, document management or related operations position required.
- Proven strong analytical skills, demonstrated consistently over 6 months.
- Highly skilled in written correspondence and instructional design, with the ability to tailor written content to different audiences demonstrated through significant project experience, at least 8 months.
- 3-6 months basic experience in knowledge base design and management experience, especially within the Salesforce Platform.
- 12+ months of proficiency using MS Office/Google Suite products.
Benefits
- Health insurance
- Retirement plans
- Professional development opportunities
- Paid time off
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Instructional Designcontent strategydocument managementanalytical skillsknowledge base designknowledge article creationcontent auditversioningeditingreporting
Soft skills
written correspondencetailoring contentfeedbackcollaboration