Manager

• Lead the optimisation of Operations processes and controls, specifically leveraging Intra Group Arrangement (IGA) frameworks.
• Manage the workload of outsourcing arrangements for due diligence requests, ensuring timely and compliant execution.
• Coordinate and deliver Audit requirements for both Equifax and Debt Services Clients in adherence to the Client Audit Standard and Internal Outsourcing Framework.
• Coordinate the maintenance of the questionnaire repository.
• Oversee business areas utilising IGA arrangements to ensure adherence to the Internal Outsourcing Framework.
• Lead new launches, project plans, and contract updates in line with business cases as they relate to IGAs.
• Manage day-to-day forecasting and volumes for IGAs to align with budget requirements.
• Manage third-party vendor relationships (internal Equifax entities) to ensure vendors are meeting contractual SLAs for IGAs.
• Manage security credentialing of internal suppliers involved in IGAs.
• Audit internal supplier processes for quality and compliance.
• Lead process improvement initiatives for efficiency with internal suppliers to drive expense improvement for IGAs.
• Take a leading role in providing input to the Third Party Management Forum, including reporting and Management Information (MI) on IGA Framework performance.
• Manage and track remedial actions related to IGA framework activities (outside of TPA Audit activity), ensuring material concerns are reported to the Third Party Management Forum.

IGA Framework Manager

Continuous Improvement Manager

Production Performance Manager

EHS Manager – Switching & Fusing BU