Customer Support

• Provide on-the-ground leadership coverage, especially across local time zones, ensuring continuity when regional managers are unavailable
• Act as the first point of contact for escalations, urgent issues, and operational decisions
• Guide CSS team members in day-to-day operations, enforcing best practices and consistent support processes
• Align closely with the Support Manager on goals, performance, and continuous improvement initiatives
• Contribute to onboarding and training of new CSS members, supporting knowledge transfer and team cohesion
• Maintain direct CSS responsibilities (customer support, troubleshooting, problem resolution) to ensure service quality while balancing leadership duties
• Report to the Senior Support Manager and collaborate with the Services team based in Chennai

Customer Support Team Lead

Catalogue Support Specialist

Customer Service Representative

Trainee Customer Service Support Advisor

Support Specialist

Support Specialist, Night Shift