IT Support

• Provide first and second-level technical support for employees (Mac, Windows, Linux, peripherals, and SaaS tools).
• Install, configure, and maintain workstations and equipment (laptops, phones, and audiovisual gear).
• Manage user accounts, access, and licenses for platforms like Okta, Google Workspace, and other internal tools.
• Ensure system security through updates, patches, and endpoint protection.
• Handle the technical onboarding and offboarding of employees.
• Manage IT inventory and coordinate necessary purchases.
• Write and maintain up-to-date documentation of system configurations, procedures, and troubleshooting steps for internal use.
• Monitor and resolve support requests in our helpdesk system, adhering to established escalation processes.
• Contribute to the continuous improvement of IT processes and infrastructure.
• Assist in diagnosing and escalating findings reported by the Endpoint Detection and Response (EDR) tool.

IT Support Specialist

Senior Audit Manager, Financial Services

Internal Audit Manager

Senior IT Support Associate

IT Help Desk Technician

Audit Manager I – FRM – Liquidity