EQS Group

Customer Success Manager

EQS Group

full-time

Posted on:

Origin:  • 🇺🇸 United States • Colorado

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Salary

💰 $65,000 - $95,000 per year

Job Level

JuniorMid-Level

Tech Stack

Cloud

About the role

  • Manage a book of Compliance & Ethics customers, typically <$50K ARR per account
  • Drive customer understanding and adoption of upgraded or consolidated platforms
  • Lead product demos and migration readiness conversations
  • Own the renewal process end-to-end, including quoting, negotiation, timing, and closure
  • Identify and mitigate churn risks using customer data, usage patterns, and proactive outreach
  • Align internal stakeholders (Product, Support, Sales) to resolve issues and support customer transitions
  • Educate customers on evolving best practices and regulatory requirements (e.g., EU Whistleblower Directive)
  • Contribute to scalable customer success programs, messaging, and collateral in support of migrations & value delivery

Requirements

  • 2–4+ years of experience in Customer Success, Account Management, SaaS Renewals, or Enablement
  • Strong presentation and demo delivery skills—confident guiding customers through a product interface
  • Experience managing a high-volume portfolio with structured prioritization
  • Proficiency with Salesforce and customer success tools (e.g., Gainsight, Totango, HubSpot)
  • Strong communication and customer engagement skills, especially in compliance/regulatory contexts
  • Proven ownership of renewals, including commercial discussions and negotiations
  • Experience leading product migrations, sunsetting workflows, or customer transitions (preferred)
  • Familiarity with corporate compliance programs, risk management, or ethics reporting (preferred)
  • Entrepreneurial, process-minded, and eager to shape scalable CS models (preferred)
  • Alignment with EQS values of Trust, Transparency, Team Spirit, Ownership and Passion (preferred)