Lead Clinical Specialist, CRM
Abbott
Customer Success Manager
EQS Group
full-time
Posted on:
Location: Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $95,000 per year
Job Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Manage a book of Compliance & Ethics customers, typically <$50K ARR per account
- Drive customer understanding and adoption of upgraded or consolidated platforms
- Lead product demos and migration readiness conversations
- Own the renewal process end-to-end, including quoting, negotiation, timing, and closure
- Identify and mitigate churn risks using customer data, usage patterns, and proactive outreach
- Align internal stakeholders (Product, Support, Sales) to resolve issues and support customer transitions
- Educate customers on evolving best practices and regulatory requirements (e.g., EU Whistleblower Directive)
- Contribute to scalable customer success programs, messaging, and collateral in support of migrations & value delivery
Requirements
- 2–4+ years of experience in Customer Success, Account Management, SaaS Renewals, or Enablement
- Strong presentation and demo delivery skills—confident guiding customers through a product interface
- Experience managing a high-volume portfolio with structured prioritization
- Proficiency with Salesforce and customer success tools (e.g., Gainsight, Totango, HubSpot)
- Strong communication and customer engagement skills, especially in compliance/regulatory contexts
- Proven ownership of renewals, including commercial discussions and negotiations
- Experience leading product migrations, sunsetting workflows, or customer transitions (preferred)
- Familiarity with corporate compliance programs, risk management, or ethics reporting (preferred)
- Entrepreneurial, process-minded, and eager to shape scalable CS models (preferred)
- Alignment with EQS values of Trust, Transparency, Team Spirit, Ownership and Passion (preferred)
