Customer Success Associate

EQL

Customer Success Associate managing 100+ retailer partnerships and community programs for fan-first launches at EQL. Focusing on onboarding, account health, and collaboration with marketing and sales teams.

Posted 7/30/2026full-timeRemote • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while effectively managing relationships with partners and onboarding new retailers. Exhibits a detail-oriented approach and a collaborative mindset to enhance team operations and account health.

Highest-signal resume keywords

Customer SuccessAccount CoordinationCommunity ManagementStrong CommunicationData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Detail-OrientedOrganizedCollaborativeCuriosity

Industry Keywords

Customer-Facing RoleRetailer OnboardingAccount HealthCommunity ProgrammeMarketing Collaboration

About the role

Key responsibilities & impact

Own the relationship with our small and mid-size partners.
Run the community programme.
Onboard new retailers.
Watch account health.
Know what's coming.
Bring the retailer's view back to us.
Work closely with Marketing and Sales.
Help shape how the team works.

Requirements

What you’ll need

1–3 years in a customer-facing role — CS, customer support, account coordination, community management, marketing, or similar.
Prior CS Associate or Customer Success Coordinator experience is a plus but not required.
Strong communication.
Comfort with product.
Detail-oriented and organized.
Comfort with data.
Curiosity about EQL's categories.
Ability to collaborate across teams.

Benefits

Comp & perks

We provide equity in EQL - we want our team to have skin in the game and to be as invested as we are in EQL’s success
We provide competitive compensation and evaluate the market to ensure that remains true.
We provide a flexible work environment because we understand that everyone works differently and want to support our team to be their best
We provide generous time off above and beyond what we are required to because we know that well-rested people make better decisions and are more engaged - when you thrive we thrive
When you want to collaborate in person with other humans, we have a workplace that welcomes the whole team including their furry friends.