Associate Director, Product Manager

EQ Bank | Equitable Bank

Product Manager leading evaluation and execution of innovative banking solutions for Equitable Bank. Collaborates across teams to enhance customer experience and drive efficiency.

Posted 5/4/2026full-timeToronto • 🇨🇦 CanadaSeniorWebsite

About the role

Key responsibilities & impact

Lead in the evaluation and execution of transformation initiatives, including new products and product iterations/extensions.
Work with credit, underwriting, technology, compliance, legal, marketing, and distribution teams to identify and execute on transformation initiatives.
Identify and execute opportunities to enhance the client/advisor/broker experience and improve processes related to credit, fulfillment and servicing.
Drive efficiency and impact the overall customer experience to create loyalty and advocacy for EQB.
Work closely with technology teams responsible for developing key systems including Genesis, MyEquitable, EQConnect, PPLUS, etc.
Responsible for leading all initiatives related to discovery including research to requirement definition.
Work with cross-functional teams to ensure that the priorities for the lending business lines are achieved.
Achieve key outcomes including portfolio value improvements, sales force effectiveness, broker/advisor/customer experience, growth and loyalty cycle times, cost reduction per loan, and continuous improvement to Growth Businesses products and related digital assets used within the business.

Requirements

What you’ll need

Undergraduate degree in business or related field
9+ + years’ Product Management experience in the financial services industry with 2-3+ year of Lending experience preferred
Demonstrated experience applying product management principles in a real-world environment
Continuous learning mindset with exposure to modern product, delivery, and discovery practices
Strong leadership and coaching skills
Established and meticulous organizational skills
Sound multi-tasking skills and excellent attention to detail
Autonomous ability to make decisions under pressure
Provide ongoing coaching and mentorship to direct reports, supporting skill development, career progression, and high performance.
Set clear goals and expectations, deliver regular feedback, and conduct performance reviews to drive continuous improvement.
Foster a culture of learning, accountability, and collaboration within the team.
Highly developed verbal and written communication skills with the ability to respond in a clear, concise and professional manner
Excellent time management, analytical and problem solving skills
Experience with financial products in the decumulation space
Committed to providing superb customer service
Demonstrated ability to use MS Office (MS Word and Excel)
Sound knowledge of mortgage lending
Completion of a post-secondary degree preferably in a financial field
Proven ability to thrive and perform well in a constantly changing, high volume and high intensity environment
Sound knowledge of AML & ATF practices
Elevated knowledge of fraud risk in the mortgage industry
Fluency in French considered an asset

Benefits

Comp & perks

Competitive discretionary bonus
Market leading RRSP match program
Medical, dental, vision, life, and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Professional development and comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Product ManagementLendingFinancial ProductsMortgage LendingAML PracticesATF PracticesFraud RiskMS OfficeAnalytical SkillsProblem Solving

Soft Skills

LeadershipCoachingOrganizational SkillsMulti-taskingAttention to DetailDecision MakingCommunication SkillsTime ManagementCollaborationContinuous Improvement