Manager, Customer Identity & Access Management – CIAM

EQ Bank | Equitable Bank

. Define and maintain the CIAM strategy and multi-year roadmap aligned with business growth, digital transformation, and enterprise security objectives.

Posted 4/23/2026full-timeToronto • 🇨🇦 CanadaSeniorLeadWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Define and maintain the CIAM strategy and multi-year roadmap aligned with business growth, digital transformation, and enterprise security objectives.
Continuously assess business priorities, customer experience needs, regulatory drivers, and industry trends to shape CIAM capability evolution.
Regularly re-prioritize CIAM initiatives based on changing business needs, risk posture, and market developments.
Act as a trusted advisor to IAM leadership and senior stakeholders on CIAM investments, trade-offs, and sequencing.
Establish and evolve measurable outcomes for the CIAM roadmap.
Partner with business, product, and digital teams to understand customer journeys, growth objectives, and pain points.
Translate business requirements into clear CIAM capability requirements, outcomes, and success measures.
Facilitate alignment between business expectations and security, privacy, and technology constraints.
Communicate CIAM strategy, direction, and decisions clearly to both technical and non-technical stakeholders.
Drive alignment with architecture and wider cyber security stakeholders on platform-level patterns, risk trade-offs, and decision points.
Define, maintain and drive CIAM governance frameworks, standards, and guardrails covering customer authentication, authorization, identity lifecycle, and consent.
Assess new and emerging customer authentication and CIAM tools, patterns, and services, recommending adoption where appropriate.

Requirements

What you’ll need

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
Master’s degree (MBA, MSc, or equivalent) is an asset.
7-8+ years of experience in IAM or security domains, with a strong focus (3+ years) in Customer IAM (CIAM).
Demonstrated experience leading CIAM strategy, governance, or platform direction in a customer-facing environment.
Proven ability to work closely with business and product stakeholders to deliver identity capabilities aligned to business outcomes.
Strong working knowledge of CIAM concepts including customer authentication, federation, authorization, identity lifecycle, and consent.
Hands-on experience with Auth0 and Okta, and the ability to quickly assess and adopt new customer authentication tools and services.
Solid understanding of industry standards and protocols (e.g., OAuth 2.0, OpenID Connect, SAML).
Strong ability to reason CIAM solutions at engineering depth (configuration, integration patterns etc.)
Proven capability to estimate technical effort and delivery complexity for IAM initiatives.
Experience making and defending technical trade-off decisions in collaboration with architects, engineers, and vendors.

Benefits

Comp & perks

Competitive discretionary bonus
Market leading RRSP match program
Medical, dental, vision, life, and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Professional development and comprehensive Career Development program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CIAM strategycustomer authenticationfederationauthorizationidentity lifecycleconsenttechnical effort estimationintegration patternsgovernance frameworksrisk trade-offs

Soft Skills

communicationcollaborationleadershipstrategic thinkingproblem-solvingstakeholder managementadaptabilityanalytical thinkingcustomer focusdecision-making

Certifications

Bachelor’s degree in computer scienceBachelor’s degree in Information TechnologyBachelor’s degree in EngineeringMaster’s degree (MBA, MSc or equivalent)