Bilingual Customer Care Representative – FR/ENG

EQ Bank | Equitable Bank

. Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings .

Posted 4/21/2026full-timeRemote • 🇨🇦 CanadaJuniorWebsite

About the role

Key responsibilities & impact

Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings
Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAs
Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner
Strive to resolve customer issues and queries at first contact and escalate issues in accordance to EQ Bank’s complaints handling process
Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships
Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics
Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery

Requirements

What you’ll need

1-3 years of call center and/or customer service experience is required for this role with on phone experience preferred
One plus years of banking or finance experience is needed for this role
Post-secondary degree or certification in related field of study is desirable such as hospitality or finance
Strong ability to adapt to change
Demonstrated ability to own an issue and drive to resolution
Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral
Excellent verbal and written communication skills
Excellent problem-solving skills and ability to work in a face paced environment
Experience working with a high degree of autonomy and self-direction
Ability to understand use different software (CRM, Microsoft Office Suite)
Ability to communicate in French and English is essential (truly bi-lingual both conversationally and in written channels like live chat)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account EQ Bank | Equitable Bank Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1970 🏦 Banking 💸 Finance 💳 Fintech Banking
Finance
Fintech EQ Bank | Equitable Bank is a Canadian financial institution that provides a wide range of banking products and services. They offer residential mortgage products, commercial lending, insurance lending, and reverse mortgages. In addition to lending, the bank provides savings and investment solutions such as high-interest savings accounts (HISAs) and Guaranteed Investment Certificates (GICs). Equitable Bank is a member of the Canada Deposit Insurance Corporation (CDIC), ensuring protection for customer deposits. The bank is committed to financial literacy and support for diverse communities in Canada. Bilingual Customer Care Representative – FR/ENG Job not on LinkedIn 🔥 1 minute ago 🇨🇦 Canada – Remote ⏰ Full Time 🟢 Junior 💝 Customer Support 🗣️🇫🇷 French Required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings
Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAs
Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner
Strive to resolve customer issues and queries at first contact and escalate issues in accordance to EQ Bank’s complaints handling process
Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships
Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics
Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery 🎯 Requirements
1-3 years of call center and/or customer service experience is required for this role with on phone experience preferred
One plus years of banking or finance experience is needed for this role
Post-secondary degree or certification in related field of study is desirable such as hospitality or finance
Strong ability to adapt to change
Demonstrated ability to own an issue and drive to resolution
Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral
Excellent verbal and written communication skills
Excellent problem-solving skills and ability to work in a face paced environment
Experience working with a high degree of autonomy and self-direction
Ability to understand use different software (CRM, Microsoft Office Suite)
Ability to communicate in French and English is essential (truly bi-lingual both conversationally and in written channels like live chat) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Admin – Live Events, Customer Fulfillment Support 🔥 5 hours ago Agent 1 - 10 Website LinkedIn All Job Openings Customer Service Admin managing digital fulfillment and live event support for a startup helping Canadians. Ensuring smooth operation of live sessions with strong communication and problem-solving skills. 🇨🇦 Canada – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Customer Service Administrator 🔥 16 hours ago GLOBALTALENT 51 - 200 🎯 Recruiter 👥 HR Tech 🤖 Artificial Intelligence Website LinkedIn All Job Openings Customer Service Admin providing support via phone, email, and live chat for Canadian B2C customers. Managing inquiries and maintaining customer interaction records with empathy and professionalism. 🇨🇦 Canada – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Bilingual Customer Support Specialist 🕒 Yesterday MealSuite 51 - 200 ☁️ SaaS ⚕️ Healthcare Insurance 🤖 Artificial Intelligence Website LinkedIn All Job Openings Customer Support Specialist in remote role providing tailored solutions for customers in foodservice technology sector. Troubleshooting and managing support inquiries with a focus on customer satisfaction. 🇨🇦 Canada – Remote 💵 $57.5k - $69k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇫🇷 French Required Bilingual Insurance Customer Service Representative 🕒 3 days ago Medavie 5001 - 10000 ⚕️ Healthcare Insurance 🧘 Wellness Website LinkedIn All Job Openings Bilingual Customer Service Representative supporting members across Canada. Delivering excellent service while solving problems effectively in a collaborative team environment. 🇨🇦 Canada – Remote 💵 $40.3k - $45.3k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇫🇷 French Required Parts and Service Support Specialist 🕒 4 days ago <Undefined> 11 - 50 Website LinkedIn All Job Openings Parts and Service Support Specialist at Premier Equipment. Providing inbound support for parts identification and service inquiries in a remote role. 🇨🇦 Canada – Remote 💵 $55k - $70k / year ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer servicecall center experiencebanking experiencefinance experienceproblem-solvingdigital onboardingissue resolutionregulatory compliancecontinuous improvement

Soft Skills

adaptabilitycommunicationprofessionalismproactivityrelationship buildingautonomyself-directionability to handle difficult conversationstime management

Certifications

post-secondary degreecertification in hospitalitycertification in finance