ServiceNow Engineer
EQ Bank | Equitable Bank
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
JavaScriptServiceNowSOAP
About the role
- ServiceNow Development: Design, develop, and implement ServiceNow applications, modules, and integrations using best practices and industry standards.
- Customization and Configuration: Customize and configure ServiceNow modules and workflows to meet specific business requirements and improve overall system functionality.
- Application Design: Collaborate with stakeholders to gather and analyze business needs and translate them into functional requirements and technical specifications for ServiceNow applications.
- Integration Development: Develop and maintain integrations between ServiceNow and other external systems, applications, and databases, ensuring seamless data flow and system interoperability.
- Automation and Scripting: Utilize scripting languages such as JavaScript and ServiceNow-specific scripting tools to automate tasks, create business rules, and enhance system functionalities.
- Technical Support: Provide technical support and troubleshooting assistance to users, addressing issues related to ServiceNow applications, configurations, and integrations.
- Testing and Quality Assurance: Conduct thorough testing and debugging of ServiceNow applications to ensure accuracy, performance, and reliability, identifying and resolving any defects or issues.
- Documentation: Create detailed technical documentation, including system designs, configuration guides, and user manuals, to facilitate effective system maintenance, support, and knowledge transfer.
- Collaboration and Communication: Collaborate with cross-functional teams, including implementation partners, business analysts, system administrators, project managers, and the Manager, ServiceNow Centre of Excellence to ensure successful project delivery and timely resolution of issues.
- Teamwork: Participate in group and peer code review sessions for quality assurance and adherence to standardized practices.
- Release Management: Support application rollout and upgrade projects by working with our internal teams as well as vendors. Prioritize tasks and provide status updates. This may involve non-business hour work.
- Attend requirement gathering sessions with business units to clarify the required behaviour, and the risks and impacts to the Bank.
- Support the Manager, ServiceNow Centre of Excellence with status report generation and backlog prioritization.
Requirements
- Education: bachelor’s degree in computer science or equivalent experience.
- Experience: Minimum of 2 years of experience as a ServiceNow Developer or a similar role, working with ServiceNow platform and related technologies.
- ServiceNow Expertise: In-depth knowledge and hands-on experience with ServiceNow platform, modules, and development tools, including ServiceNow application development tools, workflows, UI policies, business rules, and client scripts.
- Technical Skills: Proficient in JavaScript, HTML, CSS, and other web technologies. Experience with REST and SOAP web services, XML, JSON, and database concepts.
- ServiceNow Certifications: Preferred certifications include Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or other relevant ServiceNow certifications.
- Problem-Solving Abilities: Strong analytical and problem-solving skills with the ability to understand complex business requirements and translate them into effective technical solutions.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams and articulate technical concepts to non-technical stakeholders.
- Team Player: Ability to work collaboratively in a fast-paced, team-oriented environment, contributing to a positive and supportive work culture.
- Attention to Detail: Strong attention to detail and a commitment to delivering high-quality work with a focus on accuracy and precision.
- Adaptability: Flexibility to adapt to changing priorities and project requirements, demonstrating a proactive and results-oriented approach.
- Continuous Learning: Eagerness to stay up to date with the latest ServiceNow developments, technologies, and industry trends, and willingness to continuously expand and refine technical skills.
Benefits
- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up while you care for your little one
- Generous vacation policy and personal days
- Virtual events to connect with your fellow colleagues
- Annual professional development allowance and a comprehensive Career Development program
- A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow developmentJavaScriptHTMLCSSREST web servicesSOAP web servicesXMLJSONdatabase conceptsautomation scripting
Soft skills
problem-solvingcommunicationteamworkattention to detailadaptabilitycollaborationanalytical skillsflexibilityresults-orientedcontinuous learning
Certifications
Certified Application Developer (CAD)Certified Implementation Specialist (CIS)