Associate Application Administrator

Eptura

Administering and continuously improving Salesforce Service Cloud and Experience Cloud for Eptura. Supporting user experience, resolving issues, and collaborating with teams for enhancements.

Posted 5/21/2026full-timeGurugram • 🇮🇳 IndiaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Support the administration and configuration of Salesforce Service Cloud and Experience Cloud
Troubleshoot and resolve end-user issues through the JIRA ticketing system
Assist in configuring, testing, and deploying Salesforce enhancements aligned to business requirements
Support the build and testing of Agentforce agents in line with approved scope and governance standards
Contribute to configuration and testing of B2B eCommerce experiences in partnership with cross-functional teams
Participate in process flow analysis and business process design activities
Work within an agile sprint framework to deliver ongoing enhancements
Provide input into effort estimates for assigned tasks
Support users in building reports and dashboards
Collaborate with internal development teams and business stakeholders

Requirements

What you’ll need

4+ years of Salesforce experience
Salesforce Administrator or Advanced Administrator certification required
Preferred: Salesforce Service Cloud and/or Experience Cloud certification
Experience with Service Cloud and Salesforce Communities/Experience Cloud
Ability to build and manage workflows, validation rules, and process flows
Experience configuring page layouts, objects, and fields
Knowledge of user access management (roles, profiles, rules, and users)
Ability to gather and translate business requirements into solutions
Experience creating process and policy documentation
Strong communication and stakeholder engagement skills

Benefits

Comp & perks

Health insurance fully paid–Spouse, children, and Parents
Accident insurance fully paid
Flexible working allowance
25 days holidays
7 paid sick days
10 public holidays
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceSalesforce Service CloudSalesforce Experience CloudJIRAB2B eCommerceworkflowsvalidation rulesprocess flowspage layoutsuser access management

Soft Skills

communicationstakeholder engagementcollaborationproblem-solvingbusiness analysis

Certifications

Salesforce AdministratorSalesforce Advanced AdministratorSalesforce Service Cloud certificationSalesforce Experience Cloud certification