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Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Support the administration and configuration of Salesforce Service Cloud and Experience Cloud
- Troubleshoot and resolve end-user issues through the JIRA ticketing system
- Assist in configuring, testing, and deploying Salesforce enhancements aligned to business requirements
- Support the build and testing of Agentforce agents in line with approved scope and governance standards
- Contribute to configuration and testing of B2B eCommerce experiences in partnership with cross-functional teams
- Participate in process flow analysis and business process design activities
- Work within an agile sprint framework to deliver ongoing enhancements
- Provide input into effort estimates for assigned tasks
- Support users in building reports and dashboards
- Collaborate with internal development teams and business stakeholders
Requirements
What you’ll need- 4+ years of Salesforce experience
- Salesforce Administrator or Advanced Administrator certification required
- Preferred: Salesforce Service Cloud and/or Experience Cloud certification
- Experience with Service Cloud and Salesforce Communities/Experience Cloud
- Ability to build and manage workflows, validation rules, and process flows
- Experience configuring page layouts, objects, and fields
- Knowledge of user access management (roles, profiles, rules, and users)
- Ability to gather and translate business requirements into solutions
- Experience creating process and policy documentation
- Strong communication and stakeholder engagement skills
Benefits
Comp & perks- Health insurance fully paid–Spouse, children, and Parents
- Accident insurance fully paid
- Flexible working allowance
- 25 days holidays
- 7 paid sick days
- 10 public holidays
- Employee Assistance Program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SalesforceSalesforce Service CloudSalesforce Experience CloudJIRAB2B eCommerceworkflowsvalidation rulesprocess flowspage layoutsuser access management
Soft Skills
communicationstakeholder engagementcollaborationproblem-solvingbusiness analysis
Certifications
Salesforce AdministratorSalesforce Advanced AdministratorSalesforce Service Cloud certificationSalesforce Experience Cloud certification