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About the role
Key responsibilities & impact- Design and deliver role-based enablement programs and curricula that improve onboarding, ongoing development and overall performance
- Identify the knowledge and skills required for successful outcomes of GTM roles
- Establish role-based curriculums and programs that drive knowledge and skill development
- Analyze performance data, participation trends, and feedback to provide leadership with insights and inform enablement program improvement/development while closely measuring impact
- Collaborate cross-functionally with Marketing, Product, and Operations to ensure consistent messaging, tooling, and processes
- Build relationships with key business stakeholders to aid in identifying ongoing needs
- Enable teams on product updates, customer engagement best practices, and value-based conversations that drive customer and revenue outcomes
- Design front line manager coaching tools that support field adoption and drive lasting change
- Drive scalability and consistency across global teams through standardized programs, tools, and frameworks
Requirements
What you’ll need- 6+ years of customer-facing experience (ideally bringing firsthand experience in a Customer Success Manager role)
- Strong understanding of GTM methodologies and processes (prospecting, sales, onboarding, expansion, retention, renewal, advocacy)
- Knowledge of enablement best practices and program design
- Familiarity with revenue team tech stacks
- Experience designing and deploying AI-based tools and workflows
- Demonstrated ability to establish and manage project priorities and timelines to achieve results
- Experience building effective, scalable programs in a multi-product product environment
- Experience working in a high growth, fast-paced technology environment
- Strong facilitation and presentation skills
- Curiosity & desire to learn new skills and step into unknown challenges
- Excellent verbal and written communication skills
Benefits
Comp & perks- - Health, Dental, Vision & Pet Insurance
- - Dependent, Spousal and Domestic Partner coverage available
- - Up to $1000 Company HSA Contribution
- - Medical, Dependent Care and Limited FSA Accounts
- - Income Protection and Replacement - 100% Company Paid
- - Short Term Disability
- - Long Term Disability
- - Life Insurance
- - Employee Assistance Program
- - Flexible PTO
- - 401K with company match
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
GTM methodologiesenablement best practicesprogram designAI-based toolsproject managementscalable programscustomer engagementperformance analysisdata analysiscurriculum development
Soft Skills
facilitation skillspresentation skillsrelationship buildingcuriositycommunication skillsorganizational skillsleadershipcollaborationproblem-solvingadaptability