Eptura

Associate Technical Lead

Eptura

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

ApacheAWSAzureCloudJavaJavaScriptReactSQL

About the role

  • Technical Troubleshooting & Issue Resolution – Address complex technical challenges in Archibus to ensure client satisfaction.
  • Cross-Functional Collaboration – Work closely with teams across Technical Support, Cloud Operations, Development, and Professional Services to resolve issues effectively.
  • Client Engagement & Support – Partner directly with customer and partner teams to facilitate smooth issue resolution.
  • Product Support & Enhancements – Identify patterns in technical challenges and proactively optimize product performance.
  • Performance Optimization & Live Monitoring – Ensure system reliability with proactive tracking and fine-tuning.
  • Innovative Problem Solving – Apply creative thinking to develop effective solutions for technical challenges.
  • Clear Technical Communication – Convey complex technical concepts to both technical teams and business stakeholders.
  • Training & Documentation – Share knowledge internally, document best practices, and mentor team members.
  • Bug Identification & Submission – Identify, document, and escalate software bugs for advancement to the Engineering team.
  • Contribute to Engineering Hackathons – Bring fresh ideas and contribute to key initiatives.

Requirements

  • 5+ years of experience supporting SaaS software – Expertise in troubleshooting and resolving technical issues.
  • Advanced product knowledge – Strong understanding of Archibus and SaaS platform functionalities.
  • Moderate experience with SQL Server, Azure, SSO, SAML, APIs – Ability to navigate complex technical environments.
  • Proficient in Web Development – Skilled in HTML, JavaScript, React.js, Java, XML, and CSS.
  • Cloud & Security Expertise – Experience with SAML, SCIM, AWS, Azure, Apache Tomcat.
  • DevOps & CI/CD Knowledge – Familiarity with GitLab, GitHub, Agile methodologies, and automated deployment practices.
  • Diagnostic & Analytical Skills – Strong troubleshooting abilities to resolve technical challenges efficiently.
  • Excellent Communication – Ability to articulate technical concepts clearly to both technical and non-technical audiences.
  • Standard working hours are 8:00 AM to 5:00 PM Pacific Time; availability during this window is required.
Benefits
  • - Health, Dental, Vision & Pet Insurance
  • - Dependent, Spousal and Domestic Partner coverage available
  • - Up to $1000 Company HSA Contribution
  • - Medical, Dependent Care and Limited FSA Accounts
  • - Income Protection and Replacement - 100% Company Paid
  • - Short Term Disability
  • - Long Term Disability
  • - Life Insurance
  • - Employee Assistance Program
  • - Flexible PTO
  • - 401K with company match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingissue resolutionArchibusSaaSSQL ServerAzureSSOSAMLAPIsWeb Development
Soft Skills
cross-functional collaborationclient engagementinnovative problem solvingclear technical communicationtrainingdocumentationanalytical skillsexcellent communication