Project Manager
Eptura
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $120,000 - $128,000 per year
About the role
- Manage a portfolio of medium to large, complex SaaS implementation projects, ensuring alignment with scope, timelines, and customer objectives.
- Maintain project governance, documentation, risk logs, RAID logs, and delivery milestones.
- Serve as the primary project point of contact after contract execution, establishing trust and accountability with customer stakeholders.
- Facilitate ongoing communication to ensure clarity on goals, tasks, and dependencies.
- Develop comprehensive project plans, incorporating scope, resource assignments, timelines, and communication strategies.
- Lead regular status meetings, track progress, and adjust plans proactively as business needs evolve.
- Coordinate efforts across Professional Services, Product, Support, Sales, and Customer Success to ensure seamless delivery.
- Escalate risks appropriately and ensure mitigation strategies are understood and executed.
- Identify risks, manage project issues, and proactively resolve blockers to maintain project momentum.
- Provide transparent communication around project health, including executive updates when needed.
- Facilitate workshops, discovery sessions, and readiness assessments to ensure preparedness for go‑live.
- Oversee user acceptance testing (UAT), data readiness, workflow validation, and platform configuration checkpoints.
- Manage cutover and go‑live planning with precision, clarity, and focus on minimizing disruption.
- Ensure deliverables meet quality standards, contractual expectations, and best practice frameworks.
- Continuously evaluate process improvements and efficiencies across the delivery lifecycle.
- Guide customers toward meaningful usage milestones that drive value realization and long‑term engagement.
- Collaborate with Customer Success to ensure a seamless handoff post‑implementation.
Requirements
- 3+ years of project management experience in a SaaS or software implementation environment.
- Demonstrated success managing multiple concurrent projects with cross‑functional teams.
- Strong understanding of project methodology (Waterfall, Agile, Hybrid) and practical application.
- Capable of building detailed project plans, managing dependencies, and driving timely execution.
- Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
- Demonstrates situational leadership, proactive problem‑solving, and commitment to customer outcomes.
- Maintains calm under pressure and communicates with clarity and confidence.
- Brings creativity and forward thinking to project delivery challenges.
- Seeks opportunities to enhance processes and share best practices within the team.
- Delivers with accuracy, thoroughness, and consistency; actively applies feedback for continuous improvement.
- Balances team and individual responsibilities and contributes positively to team culture.
- Proficient in Microsoft Office (Word, Excel, PowerPoint), project management tools (Smartsheet, MS Project, Jira, Asana), and collaboration applications.
Benefits
- Health, Dental, Vision & Pet Insurance
- Dependent, Spousal and Domestic Partner coverage available
- Up to $1000 Company HSA Contribution
- Medical, Dependent Care and Limited FSA Accounts
- Income Protection and Replacement - 100% Company Paid
- Short Term Disability
- Long Term Disability
- Life Insurance
- Employee Assistance Program
- Flexible PTO
- 401K with company match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementSaaS implementationproject methodologyWaterfallAgileHybriduser acceptance testingdata readinessworkflow validationprocess improvements
Soft Skills
communication skillssituational leadershipproblem-solvingcustomer outcomescalm under pressurecreativityforward thinkingteam cultureinfluence stakeholderscommitment to quality