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Technical Sales Support Specialist – East Coast
EPTA GROUPTechnical Sales Support Specialist at Epta bridging sales and technical support for clients. Providing product knowledge and ensuring customer satisfaction in the commercial refrigeration sector.
About the role
Key responsibilities & impact- Manage technical training for clients and local Epta entities during client visits.
- Implementation of remote support through digital platforms.
- Implementation of digital training such as eLearning and video instructions.
- Support the client technical department to integrate Epta solutions.
- Assist clients in managing warranty requests and/or spare parts orders through our portal.
- Contribute to customer satisfaction by presenting Epta solutions (with a focus on technical aspects and innovation).
- Collect market information and client needs.
- Collaborate with internal departments to improve Epta solutions based on client needs.
- Promote sales activities and sell all products and services of new equipment.
Requirements
What you’ll need- Professional experience in the role or similar: 1-3 years
- Management experience: preferably in vending industry, horeca and/or equipment installation.
- Highest Education Level: High school or ITS (electronics or technical specialization)
Benefits
Comp & perks- Join Epta in this permanent role, where you'll experience a great blend of new technologies and a modern workplace culture.
- We take development opportunities seriously! Take part in a variety of training through our Epta Academy and external training partners.
- Epta offers the opportunity for remote work whenever possible, along with providing the necessary technical equipment.
- Balance work and personal life perfectly with our flexible working hours.
- Give back more than we receive: Join our volunteering activities and help make the world a better place.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical trainingeLearningvideo instructionswarranty managementspare parts managementclient supportsales activitiesequipment installation
Soft Skills
customer satisfactioncollaborationcommunication
Certifications
high school diplomaITS (electronics or technical specialization)