Customer Service Representative

Epsilon Inc., an AMERICAN SYSTEMS Company

full-time

Posted on: 12/25/2025

Location Type: Office

Location: Greenville • South Carolina • United States

✨ AI Apply

💰 $18 - $31 per hour

About the role

Answer general questions from callers using available knowledge base, USPTO website, or other reference material
Assist with MyUSPTO account issues and other website systems related support calls
Answer incoming calls and retrieve voicemails, ensuring that calls are answered the same day
Transfer customers to appropriate secondary call centers as needed
Review and respond to incoming e-mails regarding patents, trademarks, publications, data quality, and products and services
Use knowledge base of pre-approved responses to answer inquiries or requests consistently and accurately
Use the Customer Contact Management System to track and enter detailed information of all inquiries/requests received

U.S. Citizen or official legal status in the United States
Must have continually resided in the United States for the last two years
Must be able to pass federal background investigation and obtain a Public Trust
1+ year of customer service experience including phone/email contact center experience
Experience with data entry, contact center problem logging, ACD telephone systems
Ability to provide courteous and professional interactions with customers
Experience using a knowledge base
Effective listening and oral communication skills
Must be fluent in English
Proficient with using software or web-based databases on laptop/PC and various e-mail platforms

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicedata entrycontact center problem loggingACD telephone systemsknowledge base usage

Soft Skills

courteous interactionsprofessional interactionseffective listeningoral communication

Certifications

Public Trust